Conducting our business in accordance with the highest ethical standards is a responsibility we all share at Thomson Reuters. Whether dealing with customers or suppliers, our actions are guided by a clear set of principles that align with our corporate values.
It all starts with our commitment to customers. Fulfilling their business needs with honesty, integrity and good judgment drives everything we do.
We fulfill this commitment through a variety of initiatives, including the following:
In every business decision and transaction, we endeavor to do the right thing - and we expect our suppliers to share this pledge. This means conducting business with integrity while complying with all laws, rules and standards of conduct that apply to us in the many countries where we do business.
We develop strong business relationships with high-quality suppliers that adhere to ethical standards equivalent to our own. These are clearly spelled out in the Thomson Reuters Supply Chain Ethical Code.
Today's solutions are not the answers to tomorrow's challenges. That's why we look for suppliers committed to continuous innovation and improvement in products, services and processes.
Thomson Reuters purchases from suppliers across a wide spectrum of product and service categories.
Focused on Customers
Understanding, anticipating and acting to fulfill our customers' needs is crucial to our growth. We achieve this through our Front-End Customer Strategy - a fact-based, customer-centric mindset and business practice that drives our business, as well as a set of tools for understanding each customer's workflow. This insight drives innovation that delivers real value to our customers. Responsibility for innovation and customer strategy rests with our Chief Strategy Officer
Reuters Market Light
Launched in October 2007 Reuters Market Light offers the first personalized professional information service to the Indian farming community via mobile phones, allowing farmers to access a choice of content. The information enables farmers to make informed decisions, by providing them with timely and accurate information, directly enhancing their livelihood. In just over two years, the service has sold subscriptions to around 250,000 farmers in 15,000 villages across the Indian states of Maharashtra, Punjab and Haryana.
Reuters Market Light won the 2010 Financial Times - Just Means Social Innovation award for best "Base of the Pyramid Strategy" and a Big Tick in the International Category of the Business in the Community National Awards for Excellence.
Living Our Values
- Business is Global
- Customers are the Heart of Everything
- People Make the Difference
- Performance Matters
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