Benchmarking Towards Excellence (Medical Center of Central Georgia)
The Medical Center of Central Georgia (MCCG) recognized the value of benchmarking as a means to achieve national levels of excellence, but it had experienced inconsistent results with earlier attempts to drive change and improve across the organization.
MCCG wanted to implement a robust operational and clinical benchmarking program. Its objectives were to build on the organization's previous successes and to lay a solid foundation to measure future performance so that executives and management could ensure that they were meeting their targets.
With a goal of re-attaining 100 Top Hospitals® status within one year, MCCG engaged Thomson Healthcare Professional Services to revitalize its ACTION O-I® program. MCCG had been named a 100 Top Hospitals National award winner in 1993, and a 100 Top Hospitals Cardiovascular winner in 1999 and 2001.
To help meet its goals, MCCG selected Thomson Healthcare to conduct an Operational Performance in Action (OP-ACTION®) engagement. OP-ACTION is part of Thomson Healthcare's suite of Operational Improvement Services, designed to help hospitals improve efficiencies and reduce costs. In an OP-ACTION engagement, the Professional Services team works side-by-side with selected department managers for 12 to 14 weeks to translate benchmark findings into improvement projects and action plans.
At MCCG, the Thomson Healthcare team worked with managers to review and assess their current state, identify areas of opportunity, and develop an action plan based on data from ACTION O-I and other Thomson Healthcare tools and programs.