• 5 Nov 2012

Tracking Hurricane Sandy Recovery

Follow Reuters real-time coverage throughout the post-storm recovery

Caption|REUTERS/Keith BedfordLast week’s Hurricane Sandy battered the Eastern US coast with fierce winds and driving rain, as the monster storm shut down transportation, shuttered businesses and sent thousands scrambling for higher ground.  In the days following, the region struggled with widespread power outages, fuel shortages and a massive recovery effort. Follow Reuters ongoing coverage of the Hurricane Sandy recovery here and at Interactive: Tracking Sandy

At Thomson Reuters, we have continued to monitor the safety of our people in the storm’s path, and the integrity and operability of our products, services and data centers.

We have also communicated ongoing status to our customers throughout the storm event and in the period since:

FINANCIAL & RISK CUSTOMER ADVISORY

15:00 pm GMT, November 5th, 2012 - Our thoughts are with those who continue to be affected by the aftermath of Hurricane Sandy This has been an extraordinary event for all and the infrastructure disruption unprecedented, with many telecommunications and data networking services impacted.

At this time our products, services and data centers are operating normally, and we continue to work with clients and third party telecommunications providers on any connectivity issues.

You have our personal commitment that we continue to monitor this situation and provide updates to clients via our standard channels.

If you require any assistance, please contact your local Thomson Reuters Support Center or your Thomson Reuters account team.

TAX & ACCOUNTING CUSTOMER ADVISORY

Thomson Reuters Tax & Accounting systems and services are fully operational.
Access to Checkpoint, our online research tool, has been uninterrupted and content has been updated regularly.

Customers who use ONESOURCE Provision or Transfer Pricing solutions can call 877-829-5969, option 2, for support or contact your local Thomson Reuters Support Center or your account team.

ONESOURCE Trust Tax customers supported by our Edison, NJ, office should contact their client service manager in Carrollton, TX, for support.

Accounting firms and practitioners who use CS Professional Suite & Enterprise Suite, can visit cs.thomsonreuters.com for recovery assistance information.

IP & SCIENCE CUSTOMER ADVISORY

Thomson Reuters systems and services are currently fully operational. If you have questions, please contact your local Thomson Reuters Center or the IP & Science Customer Support Center.

LEGAL CUSTOMER ADVISORY 

The legal businesses of Thomson Reuters are committed to helping customers affected by Hurricane Sandy restore their practices and businesses as soon as possible. We’ve set up dedicated hotlines for those customers in the path of the storm: Westlaw, Elite and FindLaw customers impacted by the storm can contact Customer Service at 1-800-554-8909, ext. 43356; Westlaw Court Express customers can call 1-800-766-3320. Wherever practical, customers also are encouraged to contact their regular sales and service reps with questions or needs.