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If you are having a technical problem with Thomson One, please call 1-877-T1-Help-1, option 3.

For technical support with any other Thomson Reuters product, please click the link below:
http://thomsonreuters.com/business_units/financial/contactus?bu=financial#customer_care
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NOTE: This contact form is for products from the former Thomson Financial. For Reuters financial products, please visit the Customer Zone.

North America

Solution Phone Number
AutEx +1 800.232.8839
BondWatch +1 800.225.5459
Classic ILX +1 800.225.5459
Datastream +1 888.888.1082
Global Access Direct +1 888.888.1082
I/B/E/S +1 888.888.1082
InvestmentView +1 800.232.2285
Nelson's +1 888.888.1082
Portfolio Analytics/Vestek +1 888.888.1082
PORTIA +1 888.888.1082
SDC +1 888.989.8373
ShareWatch +1 800.232.6362
Thomson Baseline +1 888.888.1082
Thomson Beta Systems +1 262.789.8900
Thomson BoardLink +1 866.569.3745
Thomson ONE Corporate Development +1 800.262.6000
Thomson ONE Corporate Finance +1 800.262.6000
Thomson ONE Corporate Intelligence+1 800.262.6000
Thomson ONE Corporate Research+1 800.262.6000
Thomson ONE Investor Relations +1 800.262.6000
Thomson ONE Treasury +1 800.262.6000
Thomson ONE (those not listed above) +1 888.463.3383
Thomson StreetEvents +1 888.888.1082
Thomson Research +1 888.989.8373
Thomson TradeWeb +1 800.541.2268
Thomson Website & Webcast Services+1 866.228.2226
Treasura +1 877.873.2711 
VentureXpert +1 888.989.8373

Europe & Middle East

Country Solution Phone Number
AllThomson ONE Investor Relations+44 20.7422.5151
Belgium All Solutions +32 (0)2.548.98.77
France All Solutions +33 (1)53.32.39.15
Germany All Solutions +49 (69)714.05.333
Italy All Solutions +39 (02)8639.11.99
Luxembourg All Solutions +33 (1)53.32.39.15
Netherlands All Solutions +31 (10)424.6635
Spain All Solutions +34 (91)745.20.20
Sweden All Solutions +46 (8)566.196.10
Switzerland (Geneva) All Solutions +41 (44)225.1838
Switzerland (Zurich) All Solutions +41 (44)225.1828
United Kingdom All Solutions +44 (0)870.458.1052
United Arab Emirates All Solutions +971 (0)4.361.1994

Asia Pacific

Country Solution Phone Number
Hong KongThomson ONE IR+852 2524.0077
 Investment Banking+852 3762.3588
 Tradeweb+852 3762.3580
 All Other Solutions+852 2524.0077
KoreaCorporate Services Solutions+82 (2)3704.5561
All Other Solutions+82 (2)2076.8010
JapanThomson ONE IR+81 3.5218.6580
 Investment Banking+81 3.5218.6580
 Tradeweb+81 3.5218.7655
 All Other Solutions+81 3 5218.7600
New ZealandAll Solutions0800.951.206
 Thomson ONE Investor Relations0800.442.537
PhillipinesThomson ONE IR+63 2.878.5772
 Investment Banking+63 2.878.5777
 Tradeweb+63 2.878.5738
 All Other Solutions+63 2.878.5772
ShanghaiAll Solutions+86 21.6880.8868
SingaporeInvestment Banking+65 6735.1395
 All Other Solutions+65 6879.4122
SydneyInvestment Solutions1.800.002.996
 Corporate Services Solutions+61 2.9373.1200
 All Other Solutions1.800.634.264
TaiwanAll Solutions008 185.5287

Latin America

Country Solution Phone Number
ArgentinaAll Solutions0800.288.9999
ArubaAll Solutions5411.5554.7391
BoliviaAll Solutions800.10.0277
BrazilAll Solutions0800.891.7872
ChileAll Solutions800.80.0058
ColombiaAll Solutions01800.944.2979
Costa RicaAll Solutions0800.011.0849
Ecuador (Quito)All Solutions1999.119
+1 866.222.0650
El SalvadorAll Solutions800.6122
GuatemalaAll Solutions99.99.190
+1 866.222.2581
GuyanaAll Solutions5411.5554.7391
HondurasAll Solutions800.0123
+1 866.222.2605
MexicoAll Solutions01800.123.0162
Neth. Antilles (Curacao)All Solutions001.800.898.4679
NicaraguaAll Solutions001.800.044.0075
PanamaAll Solutions001.800.898.4679
ParaguayAll Solutions21.444.528
PeruAll Solutions0800.51.828
St. MarteenAll Solutions5411.5554.7391
UruguayAll Solutions000.411.009.3079
VenezuelaAll Solutions0800.100.4242

 

AmericasPhone Number
All Services
(ex-Corporate Services)

North America

+1 800.782.5555 (Toll-free)
+1 646.223.8593
 Brazil+55 11.5644.7800
 Canada+1 416.956.1077
 Chile+562.437.4429
 Colombia+571.634.4142
 Mexico+52 55.5282.8270
 Venezuela+58.212.277.2632
Corporate ServicesNorth America +1 866.915.9891
Corporate TreasuryNorth America+1 866.582.8439


Europe/Middle East/AfricaPhone Number
All services (ex-Corporate Services)  
 Africa+27 11.775.3106
 Austria+43 153.112.361
 Belgium (eXimius)+32 (0)15.29.68.00
 Czech Republic+420 224.190.404
 CIS+7 495.961.01.00
 Europe+800 800.700.81
+41 22.722.3633
 Greece+30 210.337.6488
 Gulf/Levant/N. Africa+971 4.362.5800
 Slovakia+421(2) 5341.8400
Corporate Services 
Business
Intelligence 		UK, Ireland+44 (0)20 7542.0400
 Germany, Central Europe,
Nordics and Russia 		+49 69 7565.1570
 France, Italy, Spain,
Portugal, Benelux,
Middle East, Africa		+33 1 5332.3915
Corporate
Communications 		Europe+44 (0)20 7542.5881
Investor Relations UK, Ireland +44 (0)20 7542.5881
 Central Europe +49 (0)911 9269.9450
 Southern Europe, Africa,
Middle East
+33 (1) 4949.5290
 Nordic, Baltics +46 8700.1020
 Italy+39 (02) 6612.9517
 Spain, Portugal +34 (91) 585.8521


Asia/Pacific/AustraliaPhone Number
Asia-wideCorporate Services+61 2 9373.1200
All Other Services
ASEAN  
 Indonesia+021 344.0517 or
001803.852.9165
 Malaysia+1 800.882.707
 Phillippines+632 841.8900
 Singapore+1 800.415.5018
 Thailand+001 800.612.1105
 Vietnam Hanoi04.9341.726
 Vietnam Ho Chi Minh08.8218.913
   
NASIA  
 China (North)
China (South)		+10800.852.0972
+10800.152.0972
 Hong Kong+ 852 3002.9772
 Korea (South)+080 673.0880
 Taiwan/Taipei+0800 666 062
   
PACIFIC  
 Australia+1 800.804.010
 New Zealand+0508 555.595
   
SASIA  
 Bangladesh+91 22.6636.9000
 India+91 22.6636.9000
 Pakistan+91 22.6636.9000
 Sri Lanka+91 22.6636.9000
   
JAPAN  
 Japan03.6441.1664

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