Healthcare

Consumer Decision Support

With Consumer AdvantageTM decision support solutions from Thomson Reuters, healthcare payers -- employers, health plans, and government agencies -- can help their employees, members, and beneficiaries become engaged consumers, who take greater ownership of their own health and wellness, by offering them personalized and relevant healthcare decision support tools.

Benefits

  • Our Treatment Cost Calculator provides price transparency and supports consumers planning for the financial aspects of their healthcare. This solution helps your consumers understand their real out-of-pocket expenditures for future care and illustrates how these costs vary by provider. The Treatment Cost Calculator can be used by providers to ensure that consumers understand and can plan for future costs -- avoiding surprises, improving satisfaction, and freeing providers to focus on care, not collections. 

  • Personal Health Insights helps consumers monitor and improve their health by providing simple, easy-to-read summaries of their healthcare utilization and financial balances. The statements include action-oriented alerts highlighting opportunities to save money and improve health (gaps-in-care and preventive care).

  • Our Informed Enrollment solution guides employees to make sound benefit decisions. At the heart of the solution is a personalized, healthcare cost and utilization summary for employees and their families. This information can be delivered in letters, integrated into enrollment systems or provided through our online service. Informed enrollment engages employees to thoughtfully consider new options, maximize their tax advantages, and avoid over-insuring. 

  • Personalized Messaging proactively engages employees with persuasive reminders on preventive healthcare. These reminders are tailored to the specific age, gender and behavioral profile of each recipient making them highly effective. Our solution includes targeted messaging campaigns for distinct segments of your population and then tracks response rates over time to drive refinement and learning over time. 

  • Our Health Education Library supports individuals in raising their health literacy to have effective discussions with their care providers and be more confident in their healthcare decisions. Our highly regarded Reuters Health News channel offers accurate readable and informative news every day on consumer health topics. 

  • Consumer analytics provide clear measurement of your program performance and return on investment. We leverage our competence in data integration to assess and measure program impact and drive ongoing refinement to focus scarce resources effectively.

  1. Advantage Suite - Government

    Medicaid agencies that can quickly access and analyze their program’s healthcare data are better positioned to address challenges and provide high quality care to beneficiaries.

    Advantage Suite® integrates information from diverse sources and systems, organizes it to support decision making, and enables easy access to information in a flexible, customized application. Its powerful applications are linked to an integrated warehouse of medical and prescription claims, encounters, eligibility, lab results, authorizations, health risks assessments, and performance measures.

  2. Consulting Services - Government

    The Healthcare business of Thomson Reuters has proven consulting resources and experience to help government agencies balance the cost and quality of healthcare within the constraints of the fiscal environment. Our experience with more than 25 states and multiple federal agencies enables us to provide unique insights for addressing specific program needs. Our benchmarks help agencies better identify opportunities for program redesign and improvement, while our proven clinical and analytic methods ensure the information is reliable.

    Thomson Reuters delivers a combination of flexible and powerful analytics with embedded methods that enable fast retrieval of data. Our consulting studies are independent of Medicaid Management Information System staff, ensuring rigorous and impartial review of program performance. 

  3. Disease Management Analytics - Government

    As a leading provider of disease management analytics and consulting services, we take an in-depth analytical approach to helping you design and implement your disease management program. Thomson Reuters expertise in this area is well regarded by organizations across the healthcare industry including public and private purchasers of healthcare, health plans and insurance carriers, state and federal government agencies, and providers around the country. Our disease management research findings and program analysis and development expertise and the results our customers have achieved with our support, have been recognized in The Wall Street Journal, The New York Times, USAToday, and many local and industry trade media.

  4. Health Education Library

    The Health Education Library is a complete collection of patient-focused health education information. This content is part of our Thomson Reuters Evidence Solutions, relied on by hundreds of thousands of clinicians nationally. Consumers can search the health encyclopedia, drug information, health centers, and alternative medicine guides, or use the actionable tools to weigh options, make decisions, and assess their healthcare.

  5. Informed Enrollment

    To help employees become better healthcare consumers, employers need to find ways to provide them with tailored communication at a critical time -- benefits enrollment. Informed Enrollment from Thomson Reuters uses personalized claims data to help your employees make wise healthcare decisions. Leveraging the Advantage Suite database, we populate a personalized employee healthcare usage and cost summary. The summary provides the employee with actual healthcare usage information to inform decisions during enrollment regarding health plan options and FSA contributions.

  6. Personal Health Insights

    Personal Health Insights empowers consumers with simple, easy-to-read summaries of their healthcare utilization and financial balances. The statements also provide "gaps-in-care" alerts that highlight missing preventive care or treatments according to evidence-based guidelines. Additionally, consumers receive potential savings alerts highlighting opportunities to save money on their healthcare.

  7. Personalized Messaging

    The Personalized Messaging solution from the Healthcare business of Thomson Reuters is designed to help health plans and employers proactively engage their employees and members with personalized, timely, actionable information. The persuasive reminders-tailored to the age, gender, ethnicity, household status, and medical history of recipients-tap in to a database of behavioral insights derived from consumer research. The resulting messages are designed to help individuals stay healthy by overcoming perceived barriers to preventive care. 

  8. Treatment Cost Calculator

    With health benefit redesign, consumers are paying a more significant portion of their healthcare costs than ever before. This changing dynamic of healthcare payment creates challenges for both consumers and providers. Decision support tools to engage consumers in planning for healthcare costs and to help providers set expectations up front are imperative.