Healthcare

Case Studies

Comparisons to Peer Performance Data Reduce Overtime and Patient Wait Times by 60% (WellStar Kennestone Hospital)
WellStar Kennestone Hospital located in Marietta, Ga., had invested substantial time and resources to address their operational workflow and utilization issues.

$15 Million in Savings Recovered in Just One Year (The Ohio State University Hospital East)
University Hospital East needed a way to impact the bottom line, while still keeping quality indicators, staff satisfaction, and productivity on the rise.

Deep Market Insights Lead to Bold Expansion (Spectrum Health System)
Spectrum Health used Planning Solutions from Thomson Reuters to make the case for a new outpatient center.

Actionable Data Uncovers Key Opportunities to Recover Falling Compliance and Boost Patient Satisfaction (Wake Forest University Baptist Medical Center)
The emergency department at Wake Forest University Baptist Medical Center experienced a 50-percent increase in patient visits over a five-year period.

Direct-to-Patient Marketing Adresses E.D. Over-Utilization and Lowers Cost of Care (Oakwood Healthcare System).
Oakwood Health System's use of Marketing Solutions from Thomson Reuters allowed them to positively impact emergency room utilization and improve bottom-line performance.  Watch the video. 
 

Data-Driven Marketing Increases Use by the Most Profitable and Appropriate Patients (Borgess Health)
Borgess Health's use of Marketing Solutions from Thomson Reuters allowed them to positively improve the patient experience and subsequently increase inpatient volume, diagnostic testing, and lab use.   Watch the video.

A Clear Picture of Performance Leads to Award-Winning Outcomes and $5 Million in Projected Growth (Tallahassee Memorial Hospital)
Learn how Tallahassee Memorial Hosptial used benchmarking data and market intelligence to build an executive dashboard for a clear picture of performance, award-winning outcomes and $5 Million in projected growth  Watch the video.

 

Knowledge Leads to Change, and Change Leads to Better Outcomes (Christiana Care Health System)
With volume exceeding 90 percent of capacity and ED boarding at more than 3,000 hours a week, Christiana Care Health System needed a way to improve patient flow.  Watch the video.

 

Quantifying Outpatient Market Share to Ensure Stable Market Growth (Elkhart General Hospital) 
Elkhart General Hospital uses Thomson Reuters Consulting Services to gain access to trended outpatient data for their market

 

Championing Expense Control in a Challenging Economy (South Jersey Healthcare) 
After three years of successfully containing costs, South Jersey Healthcare had exhausted its most obvious savings opportunities — but with the recession bearing down, South Jersey had to do more.  Watch the video.

 

University Hospital Refined Processes Lead the Way to Strong Financial Performance
Augusta Ga., With a $93 million cardiac tower going up and a trend of declining patient volumes becoming increasingly apparent, University Hospital faced an enormous challenge. Watch the video.

 

Saint Barnabas saves $2.7 million with Strategic Consulting Services
Saint Barnabas looked to experts from the Healthcare business of Thomson Reuters for guidance in facilitating collaboration between its six centers of care.  

 

Disciplined Customer Relationship Management Strategy Pays Off (Oakwood Health System)
Oakwood Health System’s use of Strategic Marketing Solutions from Thomson Reuters allowed their marketing department to proactively contribute to downstream financial success. 

 

Free-standing Outpatient Facilities Increase Market Share (PinnacleHealth System)
PinnacleHealth System’s use of Strategic Planning Solutions from Thomson Reuters allowed them to proactively address an issue with outpatient volumes.  

 

A Strategic Focus on Expansion Increases Referrals (HealthEast Care System) 
HealthEast Care System’s investment in a custom database and Market Expert continues to pay off. 

 

Transformation Through Cost Reduction and Growth (Temple University Health System)
Temple University Health System transforms itself into the leading health system and employer of choice in the Philadelphia market.   

 

Reduced Length of Stay Leads to Improved Efficiency and Care
St. Tammany Parish Hospital used CareDiscovery™ Clinical Performance Improvement to help reduce its patients’ length of stay by more than half a day.  Watch the video.

 

Data Drives 'Perfect Care'
St. Joseph Medical Center used CareDiscovery™ Quality Measures to identify and resolve barriers to achieving 100 percent recommended interventions 100 percent of the time.   Watch the video. 

 

Data-Driven Strategic Planning Leads to Competitive Advantage (Medical Center Hospital)
Medical Center Hospital engaged the Strategic Consulting Services experts from Thomson Reuters to create a dynamic, actionable strategic plan to help maintain their market leader position. 

 

St. Tammany Parish Hospital Responds to Unplanned Population Growth
St. Tammany Parish Hospital, Covington, La., enlisted Thomson Healthcare Strategic Planning Solutions to help redefine market segments and develop an innovative approach to analyzing market data.   Watch the video.  

 

A New Strategy Leads to Increased Volume (St. John Health)
With targeted outpatient planning using Thomson Reuters Strategic Planning and Marketing Solutions, St. John Health, Warren, Mich., increased volume and revenue for mammograms.  

 

Genesis HealthCare New Referral Source Increases Admissions to Post-Acute Setting
Genesis HealthCare, Kennett Square, Pa., devised an innovative plan around its post-acute skilled nursing facility that decreased costly hospital stays and increased admissions. 

 

Medcenter One Reaches 100 Percent Compliance with CHF Core Measures Using Thomson Healthcare Clinical Performance Solutions
Using core measures data and a number of Clinical Performance Solutions from Thomson Healthcare, Medcenter One, Bismark, N.D., reaches 100 percent compliance with CHF core measures.  

 

Gwinett Hospital System Provides Superior Stroke Care: Interdisciplinary Team Uses Data Resource to Implement Central Approach
Gwinnett Hospital System, Lawrenceville, Ga., turned to Thomson Healthcare Clinical Performance Improvement Solutions to identify best practices for stroke care.  

 

Medical Center of Central Georgia Creates New Opportunities: New Hospital Referral Source Increases Admissions to Post-Acute Setting
Macon, Ga., uses ACTION O-I® and Strategic Operational Consulting Services to examine costs and identify opportunities to decrease expenses, lower LOS, and increase quality outcomes.  

 

Carolinas HealthCare System Uses Operational Solutions to Restructure Operations at Wallace Thomson Hospital
Carolinas HealthCare System in Charlotte, N.C., uses ACTION O-I® to restructure operations and save costs.  

 

Benchmarking Towards Excellence
The Medical Center of Central Georgia in Macon, Ga., uses ACTION O-I® and Operational Improvement Services to implement a robust operational and clinical benchmarking program.  

 

Comparative Analysis Supports Cost Containment and Helps Improve Measures
NorthEast Medical Center in Concord, N.C., uses clinical performance improvement solutions to contain costs in targeted areas without jeopardizing patient safety or quality of care.  

 

Reducing Supply Expenses in the Cardiac Catheterization Lab through Operational and Clinical Benchmarking
St. Tammany Parish Hospital in Covington, La., uses ACTION O-I® and clinical performance improvement solutions to reduce supply expense in the cardiac catheterization lab.  

 

Leveraging Executive Support and a Strong Decision Support System to Improve Quality
Washington Regional Medical Center in Fayetteville, Ark., uses clinical performance improvement solutions to differentiate itself based on excellence in quality of care.  

 

Enhanced Reporting Tools Lead to Improved Quality Measures
Tallahassee Memorial HealthCare in Tallahassee, Fla., uses clinical performance improvement solutions from Thomson Healthcare to improve quality measures.  

 

Observing Benchmarks Brings About System-Wide Productivity Improvements
Allina Hospitals & Clinics in Minneapolis, Minn., uses ACTION O-I® to control overtime expenses and bring the number of full-time employees in line with peer hospitals.  

 

NMHS Finds Outpatient Profiles an Invaluable Strategic Planning Resource
This study examines the value Nebraska Methodist Health System received from using Outpatient Profiles with support from VHA Mid-America.  

 

Improving Financial Health Leads to Higher Patient Satisfaction
St. Cloud Hospital, St. Cloud, Minn., uses ACTION O-I® to help identify opportunities and measure results of a hospitalwide performance improvement plan.  

 

Baylor Health Care System Saves $2.7 Million in One Year
Baylor uses the ACTION O-I® comparative database to pursue savings opportunities across eight departments.  

 

Target Marketing Demonstrates Value in Successful Expansion (Thomas Jefferson University Hospital)
Thomas Jefferson University Hospital in Philadelphia, Pa., uses crmView to conduct precise, measurable direct-mail campaigns that produced a positive impact on volume and charges.  

 

Interdisciplinary Approach Improves Compliance, Quality Indicators, and Patient Outcomes
St. Tammany Parish Hospital in Covington, La., uses Quality Measures to improve compliance and the admission process for cardiovascular patients with two key indicators.  

 

Using Target Marketing to Serve the Uninsured (CHRISTUS Health)
CHRISTUS Health in Dallas, Texas, uses crmView™ to reduce emergency department use by educating the uninsured population about other healthcare options.  

 

Sibley Memorial Hospital Gains Edge on Total Performance Improvement
Sibley Memorial Hospital in Washington, D.C. uses Core Measures to fulfill regulatory compliance requirements and identify specific areas for quality improvement.  

 

ACTION O-I® Key to Members' Documenting $10 Million Radiology Savings
Using ACTION O-I®, VHA Georgia combined collaboration with reliable comparative data to identify improvement opportunities in radiology; resulting in more than $5.5 million in total impact in 2005.  

 

Proving the Value of Marketing (BJC Healthcare)
BJC Healthcare in St. Louis, Mo., implements a CRM tool to measure the ROI of each marketing campaign and improve results.  

 

Thomson Reuters Healthcare Analytics Drive Clinical Integration Program at Long Island Health Network
LIHN partnered with Thomson Reuters Healthcare to analyze its data and identify the right improvement opportunities that would drive the standardization of care across its network.