Recorded Session: Quantify the Financial Impact of your Outpatient Business Strategy
Learn how to develop the strategy and tactics needed to profitably grow your outpatient business lines, how to quantify the financial impact of your outpatient business strategy, and how to improve audience targeting with segmentation systems and consumer research. Access the recording.
Recorded Session: Maximizing the Power of the Environmental Assessment at Emory Healthcare
Learn how the planning department and senior leadership at Emory Healthcare use the key findings from the environmental assessment to identify opportunities and guide strategy and projects throughout the year. Access the recording.
Recorded Session: Healthcare Environment Slowly Improving
Learn more about the gradual improvement of the healthcare environment, featuring hospital financial and operational data through March 2009 and consumer healthcare insight data through July 2009. Access the recording.
Recorded Session: Service Line Transformation at Catholic Healthcare West
Learn more about how Catholic Helathcare West approached its service line definition modification project to proactively position the organization for long-term success. Access the recording.
Recorded Session: Proving the Value of Strategic Planning
Learn more about key areas of focus for strategic planners that can help improve business performance. Access the recording.
Recorded Session: The Economic Impact on Hospital Volumes and the Healthcare Consumer
Learn more about how the economic situation is affecting hospital volumes in local markets and consumers' use and delay of healthcare services. Access the recording.
Recorded Session: Make Sense of Your Complex Outpatient Situation
Learn more about how to discover if your outpatient volume growth is keeping pace with the overall market growth and how you can drive the right customers to your outpatient facilities. Access the recording.
Recorded Session: Latest Facts about the Impact of Unemployment and Consumer Behavior on Hospitals
Learn more about how the economic situation is affecting hospital volume, unemployment, layoffs, and healthcare usage and attitudes. Access the recording.
Recorded Session: Strategic Planning and Finance Working Collaboratively for Increased Success
Hear best practices about creating a positive relationship between Strategic Planning and Finance. Access the recording.
Recorded Session: The Impact of Changing Economic Conditions on Providers
Learn about how the economic situation is really affecting providers and hear some strategies that take local specifics into account. Access the recording.
Recorded Event: Maximize Your Performance Improvement Initiatives
Learn about the Performance Improvement Workshop from Thomson Reuters and how it provides assistance to departmental teams in developing an action plan for improving departmental processes.Access the recording.
Recorded Session: Understanding Five-Year Trends in Hospital Performance Improvement
Learn how to identify how hospital management teams have led their organizations to achieve the fastest rate of consistent annual organizational improvement. Access the recording.
Recorded Session: Increasing Performance Improvement and Operating Margin
Learn how ACTION O-I provides hospitals the meaningful information needed to support and enhance performance improvement initiatives and increase operating margin. Access the recording.
Recorded Session: Addressing the Complexities of Medical Staff Resource Planning
Learn how to address many of the challenges of medical staff resource planning - including how to define your market, validate the current supply of physicians in your market and understand which demand models to apply. Access the recording.
Recorded Session: Imaging Services: Current Issues and Future Trends
Learn about national and market-specific imaging trends, planning solutions as a valuable resource for providing snapshots of these trends in specific client markets, and other information. Access the recording.
Recorded Session: Using Consumerism Best Practices to Create Impactful Women’s Health Marketing
Presenters Tanya Abreu, president and national program director, Spirit of Women, and Leah Ray, planning and marketing solutions executive, Thomson Reuters, discuss creating messages for your facility that are deeper than brand messages, choosing the best approach for your facility when marketing to women, using data-based consumerism insights to understand the motivations behind the healthcare purchases of “quality-driven consumers”, and tailoring your marketing messages to target the right populations. Access the recording.
Recorded Session: Orthopedic Services: Current Issues and Future Trends
Presented by Tom Skorup, FACHE, vice president applied solutions, ECRI Institute; Dennis Dunn, senior scientist, Center for Healthcare Improvement, Thomson Reuters, and Leah Ray, planning and marketing solutions executive, Thomson Reuters. Access the recording.
Recorded Session: Leveraging Six Sigma Principles to Improve Operational Performance
Hear best practices and key learnings from Barbara Kazen, St. Elizabeth Medical Center, on using Six Sigma strategies for performance improvement. Access the recording.
Recorded Session: Developing Strategies to Maintain and Improve Hospital Patient Volumes
Gain insight into the current causes of inpatient and outpatient volume declines and hear successful strategies to address them. Presenters include John Froehlich, practice leader, strategic planning and marketing consulting services, and David Gray, senior consultant, both Thomson Reuters. Access the recording.
Recorded Session: Announcing the Thomson 100 Top Hospitals National Benchmark Results
Learn how to achieve 100 Top Hospitals status from Jean Chenoweth, senior vice president, performance improvement and 100 Top Hospitals programs. Access the recording.
Recorded Session: The Importance of the Emergency Department
Learn how to capitalize on the opportunities associated with the ED. Apply Strategic Planning Solutions to understand inpatient trends in the local community and address some of the most pressing problems affecting profitability and patient care. Access the recording.
Recorded Event: How St. John Health Translated Outpatient Data into Ambulatory Growth Opportunities
Learn how having appropriate insight into the local outpatient competitive environment and knowing how to use this information advantageously is critical to the facility’s revenue. Access the recording.
Recorded Session: Using Healthcare Consumer Insights to Influence Behaviors and Maximize ROI in a CRM Program
Learn how successfully applying insights from the latest Thomson Healthcare consumerism report, The Quest for the Quality-Driven Consumer, can help maximize marketing results and success. Access the recording.
Recorded Session: Getting Physician Support to Move Quality Forward
Presenters David Ratcliff, M.D., chief of medical affairs, and Andrea Rothenberger, director of quality management at Washington Regional Medical center discuss how their approach to cultivating physician and board buy-in, along with clinical performance improvement solutions achieved more than $1 million of quantifiable savings in clinical improvement and moved quality forward. Access the recording.
Recorded Session: Striving Towards Excellence: Using Operational and Clinical Benchmarking Guided by the Baldrige Process
Cindy Blair, vice president of organizational improvement and planning, Tallahassee Memorial Hospital, will share best practices and key learnings on striving toward performance excellence, and discuss the hospital’s unique approach used to leverage operational and clinical benchmarking with performance improvement data and tools, combined with the Baldrige process.Access the recording.
Recorded Event: Getting the Most from ACTION O-I
Hear Pamela Walker, productivity and change master specialist, Washington County Hospital, discuss how the hospital leveraged a partnership with Thomson Healthcare Professional Services to evolve their data into information that takes decision-making to the next level after implementing ACTION O-I. Access the recording.
Recorded Event: Budget More Effectively with Operational Benchmarking
Learn how operational benchmarking solutions can dramatically improve the budget planning process by improving targets and helping to reduce budget cycles. Operational benchmarking solutions allow users to effectively compare budgets to the actual performance of similar hospitals and departments across the country, set realistic performance targets with managers, and identify areas for productivity and supply performance improvement focus. Access the recording.
Recorded Session: Is Women's Health Obsolete?
Tanya Abreu, president and national program director, Spirit of Women, and Alex Skarulis, national director, planning & marketing solutions, Thomson Healthcare, demonstrate how emphasis formerly based on "women only" is transferring to a platform that is shared equally between men and women in their "prime years" beyond midlife. Learn how your facility can use CRM best-practices to target the female purchaser, as well as measure the ROI of these programs. Access the recording.
Recorded Session: An Introduction to Becoming a Thomson 100 Top Hospitals Winner
Jean Chenoweth, senior vice president, performance improvement and 100 Top Hospitals programs, Thomson Healthcare, highlights the fundamentals of the Thomson 100 Top Hospitals program, and explains how monitoring the nine measures in the study is critical to a hospital’s success. Setting a goal to become one of the 100 Top Hospitals is likely to improve margins, address clinical quality challenges, support growth, and stay ahead of the competition. Access the recording.
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A Clear Picture of Performance Leads to Award-Winning Outcomes and $5 Million in Projected Growth
Tallahassee Memorial Hospital used robust benchmarking data, market intelligence, and a new dashboard approach to give executive leadership the information they needed to plan with confidence. Watch the video.
Data-Driven Marketing Increases Use by the Most Profitable and Appropriate Patients
Borgess Health used the crmView Marketing Solution to identify targets and develop a data-driven marketing campaign that would successfully improve the customer experience, and grow patient volume. Watch the video.
Knowledge Leads to Change, and Change Leads to Better Outcomes
Christiana Care used the CareDiscovery Clinical Performance Improvement Solution to identify possibilities to improve length of stay, complications, mortality, and costs. Watch the video.
Direct-to-Patient Marketing Addresses E.D. Over-Utilization and Lowers Cost of Care
Oakwood Health System's use of Marketing Solutions from Thomson Reuters allowed them to positively impact emergency room utilization and improve bottom-line performance. Watch the video.
Data Drives 'Perfect Care'
St. Joseph Medical Center used CareDiscovery Quality Measures to identify and resolve barriers to achieving 100 percent recommended interventions 100 percent of the time. Watch the video.
Reduced Length of Stay Leads to Improved Efficiency and Care
St. Tammany Parish Hospital used CareDiscovery Clinical Performance Improvement to help reduce its patients' length of stay by more than half a day. Watch the video.
Expense Reduction Leads to Better Operational Health
South Jersey Healthcare used the ACTION O-I® solution from Thomson Reuters as the cornerstone of its “Call to Action” expense-reduction initiative Watch the video.
Refined Processes Lead to Strengthened Financial Performance
University Hospital used the ACTION O-I® Operational Performance Solution to help them understand their business and associated operating costs so they could improve processes to increase efficiencies and decrease operating expenses. Watch the video.