Putting relationships to work.
The process of trying to identify colleagues who know a particular individual or prospect can be inefficient and ineffective. The typical approach is to send out blast emails, check the CRM system for any helpful relationship information, and see if any local colleagues can provide a lead. Over half of most firms’ relationships remain buried in email communications and partially updated address books.
ContactNet from Hubbard One is an enterprise search engine for relationships that enables firms to easily find and leverage this information. Professionals use ContactNet to instantly identify which colleagues have the strongest connections to their clients, greatly improving new business development, client retention, cross-selling and client service. Requiring no data entry, ContactNet automatically uncovers, aggregates and prioritizes a firm’s internal relationships with external business contacts by analyzing data from address books, email logs, CRM applications and other enterprise systems.
Since 2002, ContactNet has been the most widely used Enterprise Relationship Management (ERM) solution on the market. It addresses the unique business needs of professional services firms and Fortune 1000 companies. It helps generate more new business by leveraging a firm’s entire extended network of relationships.
ContactNet software supports business development and better client service by enabling firms to quickly identify who within their firm has the best relationship with a prospective client, and by providing firms with an automated reporting and alert platform with which to proactively monitor their most important relationships.
ContactNet is a product of Hubbard One.
“ContactNet makes customer information more visible to the business development process and increases its value, which is critical when you consider the millions of dollars in potential business that never materialize because of relationships that are unknown.”--ContactNet subscriber
With ContactNet, you can:
Gain access to a larger universe of relationships with no manual data entry and upkeep: Uncover 3-8 times more relationships than successful CRM. ContactNet captures data automatically by analyzing multiple data sources, including:
- Email and calendaring applications
- CRM Systems
- Marketing databases
- Human resources databases
- Billing systems
Rank relationships by strength: Much like the results of an Internet search, relationship search results are listed according to a relevance score. The firm’s strongest relationships appear at the top of the results list, making it easy to find the right contact information when you need it.
Automatically monitor key relationships: Building on its leading-edge relationship analysis algorithms, ContactNet offers an inherently flexible reporting engine that can automatically notify users of new touches and updated relationships at their key accounts.
Offer relationship owner control: Advanced privacy configurations enable firms to find the right balance between privacy and sharing, based on both firm needs and the ContactNet team’s years of experience with implementing ERM.