Thomson Reuters Account

Error: Something's not right

Scenario

You may get the following error message when you try to sign in to your Thomson Reuters Account.
Error message
Something's not right. There's a technical issue on our end. Try refreshing the page.

Cause

This error happens when:
  • an incorrect two-factor authentication code is used
  • there's a server or connection error 

Solution

Refresh the page and try your action again. If you entered an authentication code, generate a new code. 
If the issue continues, contact your administrator.

This article applies to:

  • Product: Account management
  • Subject: Two-factor authentication,Two-factor authentication