Client Communications

Create and send a document request or a client form

You can send document requests, including requests for filling out Guided Assurance checklists, to any client, even if they don't have access to Engagement Manager.
  1. Sign in to Engagement Manager, choose an engagement, then select the
    Communications
     tab.
  2. Select
    Create new request
    .
  3. Enter a request title.
  4. Choose a client contact from the dropdown menu, or select
    Add client contact
     to create a new client contact.
  5. Select a staff member from the
    Individual assigned to request
     dropdown to assign a request to another staff member. This will send any comments or notifications of document uploads to the selected staff member.
  6. Select a
    Due Date
     by which you wish to receive the documents.
  7. You can set up advanced options:
    1. Include in roll forward
      : Select this option to roll forward the request from 1 period to the next.
    2. Opt out of staff email updates
    3. Require password
    4. Send email reminder to client
      : Set up reminder emails to be sent to your clients for document requests as the due date approaches. You can set up automatic email reminders to remind your clients to upload documents to their requests according to your customized schedule. The number of days before a due date can be set for all engagements or specific to a certain request.
  8. Enter a name in the Name of document field.
  9. Optionally, you can include a description of the document.
  10. You can choose from the following options:
    • Attach workpaper
    • Attach document
    • Add comment
    • Client form
      : Select this option if you want to attach a Guided Assurance checklist to the request.
  11. Depending on the option you chose, follow the instructions provided on the screen to attach the request.
  12. If necessary, select
    Add another request
     to request additional documents.
  13. Select
    Send
     if you're finished or select
    Save as draft
     if you want to finish later.
    The recipient will receive an email that includes a link to upload the requested files.

This article applies to:

  • Product: Cloud Audit Suite