You may get the following error message when you attempt to log in to
Engagement Manager
.
User authentication failed.
To solve this error, try the following solutions in order.
Solution 1: re-enter your login credentials
Close all internet browser sessions.
Re-open your internet browser.
Go to the
Engagement Manager
login page.
Enter valid login credentials.
Select
Sign In
.
Solution 2: log in to GoFileRoom
Open your internet browser and log in to
GoFileRoom
.
If you're able to log in, select
Applications
then
Engagement Manager
to open
Engagement Manager
in a new tab.
note
If there's no
Engagement Manager
option in the
Applications
list, ask a
GoFileRoom
administrator to enable
Engagement Manager
for your user account.
If you're unable to log in, ask a
GoFileRoom
administrator in your firm to review the error message generated by the application.
note
After you've logged in to
GoFileRoom
you should be able to log in to
Engagement Manager
again.
Other solutions
Check that you've entered the correct username and password.
Ask a
GoFileRoom
administrator to check that you are named as an
Engagement Manager
user in
GoFileRoom
. To check this, the administrator will need to select
Administration
,
Manage Users and Groups
, then select the
Users
tab.
Ask a
GoFileRoom
administrator to check that you have access to the Clients drawer and have the appropriate Group Permission. To check this, the administrator will need to select
Administration
,
Manage Users and Groups
, then
Groups
.
Check if your firm has made any IP restrictions which can cause this message in