Personal, Business, and Trust Tax Support

Error: failed to save program to cache file in Personal Tax

Scenario

You may get the following error message when you create a report in Personal, Business and Trust Tax.
Error message
Failed to save program to cache file.

Solution

  1. Close all Digita applications.
  2. Open Windows Explorer and go to
    C:\ProgramData\Digita\SharedData\
    note
    The
    ProgramData
     folder is usually hidden. To access it, enter the path in the address bar use the show hidden files option.
  3. Rename the
    SharedData
     folder.
    note
    For example, add
    -old
     to the end of the folder name.
  4. Open Personal, Business and Trust Tax.
note
When you next open Personal, Business and Trust Tax, the application will re-create the
SharedData
 folder with the appropriate permissions. You should then be able to run the report without the cache file error.

This article applies to:

  • Product: Digita Personal Business and Trust Tax