Error: return created in Personal Tax stuck in Submissions folder of the Online Filing Manager

Scenario

Cause

Solution

Checking HMRC’s Service Availability and Service Issues web pages to makes sure that HMRC are not currently experiencing a problem with their servers or that they have not taken them offline for routine maintenance:
HMRC Service Availability
HMRC Self Assessment: service availability and issues
Go to
Tools
, then
Online Filing Manager
.
Select the submitted folder, then
Check All/Check Status of Online Filing Submissions
.
If the client's return remains in the Submitted folder, retry steps 1 and 2 periodically for 2 days.
If after 2 days the client's return is still in the Submitted folder, we recommend that you contact HMRC to determine whether they received the tax return and, if so, have they accepted or rejected it.
If you submitted the return and you have the
Manually Change Submission Status
permission, take the following steps:
Go to
Tools
, then
Online Filing Manager
.
Select the
Submitted
folder.
Right-click on the submission and select
Change Submission Status
.
Select either
Change status to Accepted
or
Change status to Rejected
.
Enter a reason why you need to change the submission status.
If you did not submit the return and you have the
Manually Change Submission Status
permission, take the following steps:
Go to Windows
Start
button.
Select the
Digita
folder, then
Online Filing Manager
.
Sign in with your credentials for Personal, Business and Trust Tax.
Select the
Submitted
folder in the folder tree for Digita Personal, Business and Trust Tax.
Right-click on the relevant submission and select
Change Submission Status
.
Select either
Change status to Accepted
or
Change status to Rejected
as necessary
Enter a reason why you need to change the submission status.