Account set-up

Change a password

Resetting your password in HighQ Collaborate

When logged out
After clicking
Reset your password
, you are directed to the
Reset password
 screen:
You will be asked to:
  • Enter your email address
  • Prove you are not a robot
Once the details have been entered, select
Reset password
. You'll get a confirmation message telling you an email has been sent to enable you to reset your password.
Select
Back to login page
 to return to the login page, and check your emails for your reset password email.
As long as you enter the correct email address, you will receive the following email:

A request has been made to reset the password for the account <account> on Collaborate.

If you made this request and would like to reset your password, please click here.

The above links contain sensitive details that are specific to your user account. Please do not forward this email to anyone else.

For technical and user support, please email the administrator.

kind regards,
HighQ
Select
please click here
 to display the
Set your password
 page again. Now enter your new password, confirm the password, agree to the terms of use and select
Set password
. Your new password will now be set and you will be redirected to the
Edit profile
 page.
note
Requesting a new password does not by itself reset your password. If a user did not request a password reset and they receive a password reset email, they can ignore the email and their password will remain unchanged. Only after clicking on the link in the reset-password email and entering a new password will the user's password be reset.
Reset password links in emails triggered expire after 60 minutes. This timeframe is configurable upon request to your HighQ Account Manager. If the link is not used within this timeframe, then the user must request a new reset password email.
When logged in
You can also reset your password when you are logged in. To do this, select the profile button, then
Settings
:
In the
General
 section, select
Change
:
The
Change password
 screen opens:
Enter your old details and new password twice and select
Save
 to save your new password.

Password rules

Passwords must be at least eight characters long, and contain at least:
  • one uppercase letter
  • one lowercase letter
  • a number
  • one special character
    • There is no restriction on which special characters may be used
note
A new password can't be the same as any of the user's 5 previous passwords. You'll get a warning message if it is.

Resetting another user's password

note
As a convenience, a site administrator or member administrator can initiate a password reset for any user in one of their sites in
User Admin
.
For the member administrator, this applies only to the users the member administrator has added to the site. Such action will only send a password reset email, which the recipient can ignore. It will not, by itself, cause the user's password to be reset.

This article applies to:

  • Product: HighQ
  • Subject: User account