Change a password
Resetting your password in HighQ Collaborate
When logged out
After clicking
Reset your password
, you are directed to the Reset password
screen:
You will be asked to:
- Enter your email address
- Prove you are not a robot
Once the details have been entered, select
Reset password
. The following confirmation screen opens:
Select
Back to login page
to return to the login page, and check your emails for your reset password email.As long as you enter the correct email address, you will receive the following email:
Select
please click here
to display the Set your password
page again. Now enter your new password, confirm the password, agree to the terms of use and select Set password
. Your new password will now be set and you will be redirected to the Edit profile
page.note
Requesting a new password does not by itself reset your password. If a user did not request a password reset and they receive a password reset email, they can ignore the email and their password will remain unchanged. Only after clicking on the link in the reset-password email and entering a new password will the user's password be reset.
Reset password links in emails triggered expire after 60 minutes. This timeframe is configurable upon request to HighQ Support. If the link is not used within this timeframe, then the user must request a new reset password email.
When logged in
You can also reset your password when you are logged in. To do this, click your profile picture in the top right-hand of the screen, and navigate to
Settings
:
In the
General
section, select Change
:
The
Change password
screen opens:
Enter your old details and new password twice and select
Save
to save your new password.Password rules
Passwords must be at least eight characters long, and contain at least:
- one uppercase letter
- one lowercase letter
- a number
- one special character
- There is no restriction on which special characters may be used
note
A new password cannot be the same as any of the user's five previous passwords. A message displays if a previous password is attempted:
Resetting another user's password
note
As a convenience, a site administrator or member administrator can initiate a password reset for any user in one of their sites in
User Admin
.For the member administrator, this applies only to the users the member administrator has added to the site. Such action will only send a password reset email, which the recipient can ignore. It will not, by itself, cause the user's password to be reset.