Account set-up

Register and log in with HighQ Hub

HighQ Hub provides a single location where a user can log in and, from there, access any HighQ instance they have been invited to, provided the person's email address is the same in each instance.

Registering for HighQ Hub

To take advantage of this feature, first register for HighQ Hub.
If the option is available, register from your profile menu (see below), otherwise log in at www.highqhub.com.
Profile menu
Select
HighQ Hub
 from the user-profile menu after logging in to any Collaborate instance:
An email invitation is sent to the email address on record for that Collaborate instance, inviting the user to
HighQ Hub
. Click on the link in that email and create a password for HighQ Hub. HighQ Hub has a separate password from any other Collaborate instance, but is otherwise subject to the same minimum password requirements.

Accessing Collaborate Instances via HighQ Hub

Once your HighQ Hub account has been created, the user only needs to remember their HighQ Hub password to access any instance they have access to. First, go to the HighQ Hub site and log in. On many instances, there is a link to
Login through HighQ Hub
:
Alternatively, go directly to the HighQ Hub site. Log in from there:
After you log in, HighQ Hub lists every site in every instance you can access (with this account's email address):
Select a site name to open that site and automatically log in to that instance.

HighQ Hub features

HighQ Hub has a few other features:
  1. The ability to favourite any sites
  2. The ability to search for a site by name using the search box
  3. Resort the list of sites by site name or instance
  4. Filter the sites by different criteria from the menu, such as
    Favourites
    ,
    Alphabetical
    , or one of the site
    Categories
    .

HighQ Hub and Single Sign-On

If you work for a company that has enabled SSO on their Collaborate instance, when you access HighQ Hub from a configured IP address, you are logged in automatically to HighQ Hub. Therefore, with SSO, you can access any Collaborate instance without a password, as long as you have permission.

Limitations on HighQ Hub

HighQ Hub includes restrictions:
  1. If two-factor authentication is applied to an instance, when a user goes to that instance from HighQ Hub, they are still required to enter a passcode. This does not apply if the user is accessing Collaborate via SSO, in which case no passcode is required.
  2. If a Collaborate instance has a maximum password age restriction applied, then a user cannot automatically log in to that instance from HighQ Hub. The same applies if the Collaborate instance does not permit a user to directly log in.
  3. If a user is a System Administrator on a Collaborate instance, the user cannot log in automatically from HighQ Hub to that instance, even with SSO.

This article applies to:

  • Product: HighQ
  • Subject: User account