Account set-up

Authenticating with a Thomson Reuters Account

As of March 2023, HighQ integrates with Thomson Reuters Accounts, providing seamless and secure access to your HighQ instance, and other TR products. This guide is designed to help you navigate the authentication process with a Thomson Reuters Account.
note
We provide setup services for third-party federations that support SAML 2.0, please contact our support team.
For more information about Thomson Reuters Accounts please visit https://account.thomsonreuters.com/en-us/profile/about
If you are an existing HighQ user, you might still use the legacy authentication method. To determine which authentication method your HighQ instance is using, open your customised login page.
  • Legacy authentication page
    : has
    Email
     and
    Password
     fields, and a
    Sign in
     button.
  • Upgraded authentication page with Thomson Reuters account
    : has an
    Email
     field and a
    Continue
     button.
This topic takes you through authenticating your Thomson Reuters Account and accessing HighQ Collaborate. Access your HighQ instance with confidence and take advantage of the enhanced security and convenience provided by this integration.

Getting started with HighQ

Step 1: User account creation

Before you can access HighQ, an administrator must add you as a user in the HighQ instance. This can be done by either the system administrator or a site administrator.
note
Refer to Add users and groups for information on adding users.

Step 2: Confirming your user account

To confirm your user account has been created, look for an invite email from HighQ. This email contains important information and instructions on how to access your account.
  • Check your inbox
     - Look for an email from HighQ.
  • Check your spam folder
     - If you can't find the invite email in your inbox, check your spam or junk folder.
  • Request resend
     - If you still cannot locate the invite email, contact your system admin or site admin to resend the invitation.

Step 3: Understanding the invite email

The instructions in the email invite may vary, depending on whether your email domain has Single Sign-On or SSO (third-party federation setup).
  • With SSO
    : If your email domain is set up with a third-party federation (SSO), follow the specific instructions provided in the invite email to access HighQ.
  • Without SSO
    : If SSO is not set up for your email domain, the invite email explains the standard login process.
The following message is an example of an invite you would get if your email domain is not set up for SSO. If your email account is set up for SSO, this invite would not include the 2 steps to setup or reset your Thomson Reuters account. 

You have been invited to HighQ Collaborate.

Powered by Thomson Reuters.

Don't have or can't remember if you have a Thomson Reuters Account?

1. Select Accept Invite to provide an email address, and then select Continue.
2. Select the Reset you password link to set up or reset your account and follow the instructions.

Please do not reply to this message. It has been sent from an unattended mailbox.


If you need technical support, please email Administrator.

Accept invite

Kind regards,
HighQ Collaborate.

Step 4: First-time login instructions

The first time you log in to the system can differ, based on whether Single Sign-On (SSO) is configured for your account. Follow these steps to access your instance, regardless of your setup.
1. Access the login page of your instance.
2. Enter your email address and click
Next
.
note
At this point, the process varies depending on whether Single Sign-On (SSO) is set up for your account. Please see
For SSO users
, or
For Non-SSO users
, below.
For SSO users:
3. You are redirected to your company's SSO page.
4. Enter your SSO authentication credentials, as set up and requested by your company. The look and feel of the page varies according to your company set-up and identity provider.
5. Once authenticated, you are granted access to HighQ.
For Non-SSO users:
3. You are redirected to the Thomson Reuters Account login page.
4. If this is your first time using your Thomson Reuters account, you must reset your password to create a new one. You receive a Thomson Reuters email with instructions and a link to reset your password.
note
Passwords are never sent by email and only the Thomson Reuters Account owner can set up a password, using the self-service feature (password reset or change password)
5. After you reset your password, enter your new password to access HighQ.
6. You are prompted to set up Multi-Factor Authentication (MFA) options for added security. Follow the instructions to complete this setup. See Set up two factor authentication for more information.
note
After you access your HighQ instance, please bookmark the address in your browser; this address is unique for each instance.

Multi-Factor Authentication (MFA) Requirement

In today's digital age, securing your accounts and sensitive information is more crucial than ever. Relying solely on a simple password is no longer sufficient to protect your data from unauthorized access. MFA significantly enhances the security of your account by requiring two or more verification methods. This additional layer of security ensures that even if your password is compromised, unauthorized access is still prevented.
The key benefits of MFA
  • Enhanced Security
     - MFA requires multiple forms of verification, making it much harder for attackers to gain access to your account.
  • Reduced Risk of Data Breaches
     - By adding an extra layer of security, MFA helps protect against unauthorized access and potential data breaches.
  • Increased Trust
     - Knowing that your account is secured with MFA provides peace of mind and builds trust in our platform.
MFA Options We Offer
 - We understand that different users have different needs, so we offer multiple MFA options to choose from, more information here: https://www.thomsonreuters.com/en-us/help/account-management/set-up-two-factor-authentication.html

Steps to modify MFA preferences or change your password

Select the
Profile
 button,
Settings
, then
My Authentication settings
.
If you're an SSO user, you'll get the following message: 
These settings are managed by your single sign-on (SSO) provider.
You can't change the settings as these are managed by your company in their IDP of preference – not HighQ.
If you're not an SSO user, you can change your
System password
 and
Multi-factor Authentication
 preferences via your Thomson Reuters Account link in HighQ. More information here: https://www.thomsonreuters.com/en-us/help/account-management/set-up-two-factor-authentication.html
important
Email Address Changes
If you change your email address via your Thomson Reuters Account you will lose all access to the HighQ instance. Email changes should be managed by your HighQ system admin.

This article applies to:

  • Product: HighQ
  • Subject: User account