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Thomson Reuters Account

Error: You have exceeded the maximum number of codes per hour

Scenario

You may get the following error message when you try to sign in to your Thomson Reuters Account.
Error message
You have exceeded the maximum number of codes per hour.

Cause

This error happens when authenticating with text messaging more than 10 times in an hour.

Solution

You can either:
  • Select
    Try another method
    . Then you can select a backup method of email or phone call.
  • Or wait 60 minutes before authenticating with text messaging again.
To avoid getting this error, we recommend using Auth0 Guardian app or a third-party authentication app. These apps have no limit on the number of authentication attempts. To get started with an authentication app, review the two-factor authentication for a Thomson Reuters Account options and setup instructions.

This article applies to:

  • Product: Accounting CS,Accounting CS Client Access,Account management,Fixed Assets CS,Practice CS,UltraTax CS,Virtual Office CS,Workpapers CS,Engagement Manager
  • Subject: Two-factor authentication