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Set up client information

Row graph traversal message while deleting a client

You may receive the following message while deleting larger clients within Accounting CS:
The process was halted. A critical error occurred: Row graph traversal failed at:
This error can occur when the deleting process takes longer than the allotted time to complete.
note
  • The recommended setting is 3600 seconds (1 hour). However, for larger clients and databases, the recommendation is 99999 seconds as it can take longer than an hour to delete a client. Increasing the timeout will allow plenty of time for a large client to be deleted.
  • You should consult with your firm's own qualified IT professional if you do not see this in the default location as it may have been installed elsewhere.
Follow these steps if you receive this message when deleting a client.
  1. Go to
    X:\WinCSI\Accounting CS
     and open the
    NetworkInstallation.ini
     file in Notepad.
  2. Find the text
    SqlCommandTimeoutSeconds=
     within the [appSettings] section and increase it to 99999.
    ""
    note
    If there isn’t a text for
    SqlCommandTimeoutSeconds=
    , add one.
  3. Save the change and close the file.
  4. Re-open Accounting CS.
  5. Delete the client.
    tip
    Suggestions for deleting larger clients:
    • Verify no other staff is adding or deleting clients while a large client is being deleted.
    • Avoid canceling or terminating the application during the deletion process and allow the process to continue until it completes.

This article applies to:

  • Product: Accounting CS Client Access
  • Subject: Clients,Setup