Payroll checks or tax forms absent from self-service portal

Verify Employee Self-Service set up

Select
Setup
,
Clients
, then select the
Payroll Information
tab.
Select a client then
Edit
.
In the Employee Data Integration section, mark the
Employee Self-Service
checkbox. When this checkbox is marked, the client has access to all Employee Self-Service functionality, and Employee Self-Service is automatically enabled for all of the client's employees. If necessary, you can turn off Employee Self-Service for individual employees.
Select
Enter
to save the updated client record.
Select
Setup
, then
Employees
to add information for the client's employees.
note
In the
Main
tab of the
Employees
screen, make sure to enter a valid email address for each employee.
If this is your first time using Employee Self-Service with this client, the application sends a registration email to all employees with a valid email address. The email directs the person to the NetClient CS account registration page, where they'll create an account.
note
If an employee doesn't have an email address or you don't know it, you can enter your firm's email address or the client's email address for that employee. When the registration email arrives, you or the client can register the account on behalf of the employee.
(Optional) To send W-2 or 1095-C forms to the Employee Self-Service portal, select
Setup
,
Clients
, then the
Payroll Taxes
tab.
In the
Forms
section, select
Employee Self-Service
in the
Filing Method
column for each of the forms you want to send to the employee portals.
Select
Enter
to save your changes.

Verify that Employee Self-Service for individual employees

Select
Setup
,
Employees
, then the
Personal
tab.
Clear the
Employee Self Service disabled
checkbox.

Verify print options

For each client, make sure you select
Employee Self-Service
in the
Filing Method
column for the forms (W-2 or 1095-C) in the grid.
Select the
Print Options
and mark the
Send to Employee Self-Service
checkbox in the
Filing Method Selection
section.

Verify your internet connection

Sign in to the NetStaff CS portal with Employee Self Service Administrator privileges

Sign in to the portal.
Go to the
Admin
tab, then select
Clients
in the Employee Self-Service (ESS) section.
Select a client, then select
Users
.
For each employee, select their name in the list and make sure it contains checks, W-2s, 1099s, or 1095s for the specific date or tax year that were printed.

Additional troubleshooting tips if payroll checks are still not showing in the Employee Self Service Portal for an employee

Add the following text under the [appSettings] section:
EnableEssLog=true
note
If your firm uses Virtual Office or Software as a Service, contact Support to have this enabled.
Select
File
then
Save
. Close and re-open Accounting CS so the changes can take effect.
Try to print a pay stub to the Employee Self Service portal again (or enter a handwritten check).
Immediately check the Accounting CS log.txt file after the print job is completed. Newest entries will be found at the bottom of the log. Make note of the date and time and contact Support to provide the information from the log file.