Missing employees on payroll tax forms

If employees are missing and not showing up on your payroll tax forms, whether in the Edit Payroll Tax Forms screen or the Process Payroll Tax Forms screen, it could be for 1 or more of the following reasons.
  • The employee works in more than 1 state and the hours were entered for the wrong location.
  • The employee has an inactive date that falls within the date of the payroll tax form. Review the inactive date located in the Personal tab of the Employees screen.
  • The employee is set up as an independent contractor in the Main tab on the Employees screen.
  • The payroll transactions within the payroll tax form period for the employee haven't been printed or don't have a handwritten check number.
  • The employee doesn't have printed or handwritten checks within the payroll tax form period.
  • The employee doesn't have taxable wages on the Payroll Tax Summary - Detailed report for the date range that matches the payroll tax form. This can occur when:
    • the taxes weren't calculated correctly.
    • the taxable wages were edited manually. Look for any red values in the Adjust Taxable Wages window on the Payroll Taxes tab on the Employees screen.
  • 1 or more of the employee's taxes is set as wage exempt. Look for items selected in the Taxes section in the Payroll Taxes tab on the Employees screen. Also, the client may have a tax item marked as wage exempt in the Taxes section of the Payroll Taxes tab on the Clients screen.
  • The employee is excluded from a state payroll tax form. State forms have an Employee Data tab in the Edit Payroll Tax Forms screen. Review the Employee Data tab to make sure the right employees are selected and overrides are cleared.
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