Data in Form 941, Line 12 doesn't match data in Line 16 or Schedule B

Scenario

Monthly or quarterly depositor. Line 12 does not equal Line 16.

Semi-weekly depositor. Line 12 does not equal Line D of Schedule B.

Cause

Solutions

Solution 1: Clear form overrides

Select
Actions
, then
Edit Payroll Tax Forms
.
Select a client from the client dropdown list.
Select
Reconciliation
from the Form type field.
Select the
Quarterly
checkbox, then select the quarter and year you're processing.
Select
Refresh
.
Select
Edit
, then
Clear Form Overrides
.
note
This removes any amounts that were entered manually.
Verify the amounts on the 941.

Solution 2: Use the

Analyze Client Activity - Payroll Forms

view to verify amounts on Form 941

From the
Actions
,
Edit Payroll Tax Forms
screen (with Form 941 selected), select
Actions
,
Analyze Client Activity
, then
Payroll Tax Form
.
The FICA-SS, FICA-MED, FICA-MED2, and FIT amounts should match the line 12 amount on the Form 941.
If they don't, select the tax links to review the names of the employees for whom those taxes apply.
Select each employee name link to view the list of any handwritten and/or printed checks that have tax amounts that are included in the form totals.
Select any individual checks and other transactions to review their details within the
Actions
,
Enter Transactions
screen.

Solution 3: Review adjustments and overrides made to employee checks

Select
Actions
, then
Enter Transactions
.
Clear the Journal/Bank account and the Posting Period filters.
Select the
Date
column heading to sort the grid by date.
Beginning with the 1st payroll check of the quarter, review the checks, checking the Employee and Employer Taxes sections for any override (red) amounts for the FICA - SS, FICA - MED, FICA-MED2, and FIT.
note
Any checks with overrides could potentially be the issue.
Verify the amount that should have been calculated for the tax on the check. Run the
Payroll Journal with Taxable Wages
report to narrow down these differences.
Identify any overrides that were made in the Taxes section on the payroll check.
Do these overrides equal the taxable wages x the tax rate?

Select
File
, then
Print Reports
.
Select and generate the
Payroll Journal with Taxable Wages
report for the current processing quarter.
Verify that the tax rates and taxable wages for the employees are correct on the report

Solution 4: Review changes in the taxability of payroll items

Go to
Setup
,
Employees
screen, then select the
Events
tab.
Check if payroll items were added or changed for the employee.
Go to
Setup
,
Firm Information
,
Firm
screen, then select the
Events
tab.
Search for added or changed payroll items for the client that may affect the employee's wages.
Verify the taxability of all payroll items.
Go to
Setup
,
Paycheck Items
screen, then select the
Exemptions
tab.
Check if any pre-tax deduction items are in use, and verify that they're set up correctly.