Troubleshoot common utilities and server issues

Follow these steps to troubleshoot common utilities and server-related issues in AdvanceFlow.

Issues with editing PPC documents in Microsoft Word

Follow these steps to resolve issues with editing PPC documents in Microsoft Word.

Actions blocked when using GoFileRoom

If some actions are blocked when you're using GoFileRoom, set up your firewall to configure the WAN failover and load balancing settings.
Using a SonicWall Firewall:
  • Select
    Basic Active/Passive Failover
    and mark
    Preempt and failback to Primary WAN when possible
    ; or
  • Select
    Percentage-Based
    and mark
    Use Source and Destination IP Addresses Binding
    .

Issues related to PPC and SMART docs

If you're having issues related to PPC and SMART docs in AdvanceFlow, make sure you have
Full Control
permissions for the
C:\ProgramData\AdvanceFlow
folder.

Add-ins conflict with Microsoft Office Send to Bluetooth Add-in

To avoid issues with AdvanceFlow add-ins, follow the steps to disable the Microsoft Office Send to Bluetooth add-in.

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