Skip to main content

Legal

Tax & Accounting

Trade & Supply

Risk & Fraud

News & Media

Books

Developers

Errors

Error: Excel waiting for another application

Scenario

You may get the following error message when you view or edit documents in Engagement Manager:
Microsoft Excel is waiting for another application to complete an OLE action.

Cause

The likely cause is that Excel is running in the background because of a third-party Add-In.

Solution 1: Check if Add-Ins cause the error in Engagement Manager

  1. In Engagement Manager, open an Excel document in view mode.
  2. Open
    Windows Task Manager.
  3. Select the
    Applications
     tab and check that the Excel spreadsheet is running.
  4. Edit another
    Excel
     document in
    Engagement Manager
    .
  5. Take the following steps to disable a third-party
    Excel
     Add-In:
    1. In
      Excel
      , select
      File
       then
      Options
    2. Select
      COM Add-Ins
       from the
      Manage
       dropdown list
    3. Clear the checkbox next to one of the Add-Ins, then select
      OK
  6. Repeat steps 1 to 3 to check if the error still occurs. If it does, disable another third-party Add-In until you find the one that causes the error.

Solution 2: Check if Add-Ins cause the error outside Engagement Manager

  1. Open
    Windows Explorer
    .
  2. Right-click a local
    Excel
     file and select
    Open with
    , then a supported internet browser from the context menu.
  3. Close the
    Excel
     document.
  4. Open
    Windows Task Manager
    .
  5. Select the
    Processes
     tab and check if
    Excel.exe
     is open.
  6. Take the following steps to disable a third-party Excel Add-In:
    1. In
      Excel
      , select
      File
      , then
      Options
    2. Select
      COM Add-Ins
       from the
      Manage
       dropdown list
    3. Clear the checkbox next to one of the add-ins, then select
      OK
  7. Repeat steps 1 to 5 to check if the error still occurs. If it does, disable another third-party Add-In until you find the one that causes the error.

This article applies to:

  • Product: Engagement Manager
  • Subject: Workpapers
Chat now

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close