Error: Server error

Scenario

You might get the following error message when doing any task in Engagement Manager:

Cause

The Server error message is a generic error message that could have any one of many causes.

Solution

  1. In
    Google Chrome
    , press
    F12
    to open
    Developer Tools
    .
  2. Select the
    Console
    tab.
  3. Select the error from the left panel.
  4. Take a screenshot of the details shown with a red background in the main panel and save it to your computer.
  5. Select the
    Network
    tab.
  6. In the Name column, right-click on a name in red and select
    Save all with HAR as content
    .
  7. Save the file.
  8. Give this file and your saved screenshot to
    Engagement Manager
    Customer Support.
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