Triva isn't available right now.
Check out the support page for our phone number and hours
Legal
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
Westlaw
Conduct legal research efficiently and confidently using trusted content, proprietary editorial enhancements, and advanced technology.
-
Practical Law
Accelerate how you find answers with powerful generative AI capabilities and the expertise of 650+ attorney editors. With Practical Law, access thousands of expertly maintained how-to guides, templates, checklists, and more across all major practice areas.
Questions? We are here to help
Tax & Accounting
-
Top products for corporations
-
Top products for accounting firms
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
UltraTax CS
Provides a full line of federal, state, and local programs. Save time with tax planning, preparation, and compliance.
-
1040SCAN
Automate work paper preparation and eliminate data entry
Questions? We are here to help
Trade & Supply
Recommended Products
-
Foreign Trade Zone Management
Software that keeps supply chain data in one central location. Optimize operations, connect with external partners, create reports and keep inventory accurate.
-
Indirect Tax
Automate sales and use tax, GST, and VAT compliance. Consolidate multiple country-specific spreadsheets into a single, customizable solution and improve tax filing and return accuracy.
Questions? We are here to help
Risk & Fraud
Recommended Products
-
CLEAR
Search volumes of data with intuitive navigation and simple filtering parameters. Prevent, detect, and investigate crime.
-
Fraud Detect
Identify patterns of potentially fraudulent behavior with actionable analytics and protect resources and program integrity.
-
ID Risk Analytics
Analyze data to detect, prevent, and mitigate fraud. Focus investigation resources on the highest risks and protect programs by reducing improper payments.
Questions? We are here to help
News & Media
Recommended Products
-
Reuters Connect
Around the globe, with unmatched speed and scale, Reuters Connect gives you the power to serve your audiences in a whole new way.
-
Reuters Plus - Content Studio
Reuters Plus, the commercial content studio at the heart of Reuters, builds campaign content that helps you to connect with your audiences in meaningful and hyper-targeted ways.
-
Reuters.com Platform
Reuters.com provides readers with a rich, immersive multimedia experience when accessing the latest fast-moving global news and in-depth reporting.
Questions? We are here to help
Books
Recommended Products
-
What's new in legal products
Shop our latest titles
-
Shop tax customer favorites
ProView Quickfinder favorite libraries
Questions? We are here to help
Developers
-
APIs by industry
-
Related sites
-
United States Support
-
International support
-
New releases
-
Join a TR community
-
Free trials & demos
Troubleshoot common workstation issues
Follow these steps to help troubleshoot and resolve common issues in Engagement Manager.
Text display issues
If fonts in toolbars, menus, tabs, or windows are larger or smaller than the default setting, and text is cut off or missing, make sure your computer display setting is at 100%.
Microsoft Word and Excel appear frozen
Using docking stations, laptops, or mobile monitors can affect the display configuration when open on another device, such as a workstation in the office.
Windows can appear outside of your current display's capabilities, and applications like Microsoft Excel or Word could appear frozen without displaying an error.
Adobe files don't open correctly
Follow these troubleshooting steps to resolve issues with the Adobe Acrobat Add-in.
PDF files don't open in an internet browser in View Mode with Engagement Manager
Follow the steps to troubleshoot viewing PDF files on the web.
Resolve error messages "Unable to save document to GoFileRoom" or "Invalid procedure call at line 300" in Engagement Manager
Follow these steps to if you're receiving the error message "Unable to save document to GoFileRoom" or "Invalid Procedure call at line 300" in Engagement Manager.
- Open the Command Prompt on your computer and enterregsvr32 "C:\Program Files (x86)\GoFileRoom\Common Files\glsZip.dll".
- SelectOKto confirm.
- Open the Command Prompt again and enterregsvr32 "C:\Program Files (86)\GoFileRoom\Common Files\glsZip.dll".
- SelectOKto confirm.
Resolve general Engagement Manager installation issues
Follow these steps to resolve issues with Engagement Manager installation.
- Before you install Engagement Manager, make sure that the User Account Control (UAC) setting is either off or set at the lowest setting, and restart the computer.
- Make sure that the current user account is set as a local administrator for the computer.
Troubleshoot errors with WorkFlow Tools add-ins
Follow these steps to troubleshoot errors with WorkFlow Tools add-ins.
- Open Microsoft Edge and selectTools, thenInternet Options.
- Select theProgramstab, thenManage add-ons.
- Make sure that each of the following add-ins forTHOMSON REUTERS (TAX & ACCOUNTING) INCare enabled:
- gfrPDFModify.PDF
- GoFileRoom.CheckOut
- TR.FileRoom.Client.OfficeAddin
- GFRDownloadClient.Download
- Right-click on each add-in, selectMore Information,Allow on all sites, thenClose.
This article applies to:
- Product: Engagement Manager