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Fixed Assets CS Support

Error: Depreciation client is network locked out

Scenario

You may get either of the following error messages when you open a client.
Error message
Cannot open client XXXXX: The depreciation client is network locked out by user: XXX.
Client XXXXX is networked locked.
If the client is not open or the user is not working in the application, follow 1 of the following 3 possible solutions.

Solution 1: Delete a User Lock in Fixed Assets CS

  1. Select
    Help
    , then
    Repair
    .
  2. Select the
    File Locks
     tab.
  3. Mark either the
    User locks
     or
    Client locks
     checkbox, depending on which one you want to clear.
  4. If there's a user or client listed, highlight the item, then select
    Delete Lock
    .
  5. Select
    Yes
     to delete the lock, then
    Done
    .

Solution 2: Delete a User Lock in Windows Explorer

  1. Right-click the Windows Start button, and select
    Explore
     or
    File Explorer
    .
  2. Go to
    X:\WinCSI\DeprSys\UID
    , where
    X
     is the drive where Fixed Assets CS is installed.
  3. Select the lock you want to delete, then press
    Delete
    .
  4. Select
    Yes
     to delete.

Solution 3: Delete a Client Lock in Windows Explorer

  1. Right-click the Windows Start button and select
    Explore
     or
    File Explorer
    .
  2. Go to
    X:\WinCSI\DeprData\$DEPCID
    , where
    X
     is the drive where Fixed Assets CS is installed.
  3. Select the lock and press
    Delete
    .
  4. Select
    Yes
     to delete.
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