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Fixed Assets CS Support

Troubleshoot client data from CSD File

When sending client data to an email recipient or to a file, a backup file is saved in a CSD (Creative Solutions Data) file format.
To restore a CSD file, you must have installed the same application and year of the application that was used to email/create the CS backup. The email recipient/person restoring the CSD file must also have the same application and year installed.
If experiencing issues while restoring the CSD file, verify the following:
  • Ensure that the correct version of the application is installed (e.g, UltraTax CS or Fixed Asset CS). For example, if restoring a CSD file created using 2019 UltraTax CS, the same application must also be installed wherever the file is being restored.
  • Select the CSLP.exe file to run as an administrator. This file is used to open CSD files. More Information
    1. Go to
      X:\WinCSI\Tools
      , where X represents the drive letter on which UltraTax CS and/or Fixed Assets CS are installed.
    2. Right-click on the CSLP.exe file.
    3. Select
      Properties
      .
    4. Select the
      Compatibility
       tab.
    5. In the Privilege Level section (or the Settings section in Windows 8 and 10), mark the
      Run this program as an administrator
       checkbox.
    6. Select
      OK
      .
  • Run the Desktop Setup of the application used to access the client data, even if the application is installed locally.

CSD file extension not recognized

If prompted to select which application is to be used to open the CSD file, complete the following steps:
  1. Select
    Browse
    , and go to
    X:\WinCSI\Tools
    , where X represents the drive letter on which UltraTax CS and/or Fixed Assets CS are installed.
  2. Select
    CSLP.exe
    , and select
    OK
    .
  3. Double-click the CSD file to begin the restoration process.

CSD file extension associated with wrong application

To associate the CSD file type with UltraTax CS or Fixed Assets CS, complete the following steps:
  1. Right-click the CSD file, and hover over
    Open with...
  2. Select
    More apps
  3. Mark the
    Always use this app to open CSD files
     checkbox and Select
    More apps
    .
  4. Scroll down and Select the
    Look for another app on this PC
     link.
  5. Go to
    X:\WinCSI\Tools
     (where X:\ is the drive where you have UltraTax CS installed) and select the
    CSLP.exe
    .
  6. Select
    Open
    .
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