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Troubleshoot network-wide issues

Try the following steps to troubleshoot network-wide issues with Fixed Assets CS.

Close open files

Sometimes an open file stuck on the server may prevent Fixed Assets CS from launching. Follow these steps to close open files on the server.
  1. Have everyone on the network close out of all CS Professional Suite and Microsoft Office applications. You may have to use task manager to make sure CS Connect Background Services are also no longer running.
  2. On the computer where the data is located, go to the Manage Open Files screen.
    • Windows 8 and 10: Right-click
      This PC
       in the Start menu or on the desktop, then select
      Manage
      . In the
      Computer Management
       window, expand Shared Folders under System Tools and select
      Open Files
      .
    • Windows 2012: Select the Start menu. In the search field, enter
      compmgmt.msc
      . In the console window, expand Shared Folders under System Tools and select
      Open Files
      .
  3. Close any file with name or path references to CS Professional Suite.
    note
    If an open file won't close, or if closing it doesn't fix the problem, try restarting the server.

Turn off the Fixed Assets CS homepage

Follow the instructions to turn off the Fixed Assets CS homepage. If you can open Fixed Assets CS after turning off the homepage, then the homepage files could be damaged or corrupted. Follow these steps to reset the homepage files.
  1. Have everyone close out of Fixed Assets CS.
  2. Go to
    X:\WinCSI\DeprSys
    , where X represents the drive where Fixed Assets CS is installed.
  3. Delete or rename the following files, where
    YY
     represents the version of Fixed Assets CS:
    • FAYYhome.con
    • FAYYHome.HST
    • FAYYHome.MHT
  4. Delete the
    FAYYhome.na
     file you created to suppress the homepage.
  5. Open Fixed Assets CS. New homepage files should generate.

This article applies to:

  • Product: UltraTax CS

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