Determine if a scanner is TWAIN-compliant

Scanning into CS Professional Suite applications needs a TWAIN-compliant scanner.
If your imaging device is not being recognized or is experiencing other issues scanning into one of these applications, you can perform a test outside of the CS Professional Suite applications to check if your scanner is TWAIN-compliant, and the driver is functioning properly.
Twacker
Not every scan job you perform locally on your machine will use the TWAIN driver. We recommend using Twacker, a third-party tool to test the compatibility of your driver.
You can download in the
Tools
section on TWAIN.org. Select the 32-bit or 64-bit version depending on your computer's operating system. You can also download Twacker.
Use Twacker
  1. Go to Twacker.
  2. Select
    File
    , then
    Select Source
    , then select your device from the list.
  3. Select your scanner, select
    File
    , then select
    Acquire
    .
  4. Select your preferences, then scan a document.
  5. If the scan completes successfully without errors, the document you scanned displays in the Twacker window, indicating that your device is functioning properly and is TWAIN-compliant.

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