IND-996 e-file error

Error

The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid. Please visit www.irs.gov/getanippin for further information and resubmit your return with the correct number. (IND-996).

Cause

The IRS issues a dependent on this return with an Identity Protection PIN, but you've entered the wrong PIN in the return.

Solution

  1. Go to
    Organizer
    , then
    General Information
    .
  2. Select
    Dependents
    , then
    Dependent Input
    .
  3. Check the
    Dependent Identity Protection PIN
    :
    1. If it is wrong, correct it, do a
      Full Recompute
      , re-create the e-file, and resubmit the return.
    2. If correct, contact the IRS e-Help desk at 866-255-0654 or paper file the return.
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