Scope of support

ProView moved to a web application. Thomson Reuters ProView no longer supports the desktop or mobile versions of the application.
You'll still have access to your books through the web application. Legacy versions of ProView are no longer updated.
caution
If you're using the web application on Apple devices (iOS tablet and phone), create a shortcut to the web application to prevent your downloads from being deleted by your device.
Follow these steps to download a title for offline reading:
  1. Select the kebab icon then
    Download title
    .
  2. If you're prompted, create a password to protect your offline downloads.
    tip
    Your offline password is unique to the device you're downloading titles on. It's different from your ProView password.
    1. If you're not prompted to create an offline password, you can select the account icon
      Account
      then
      Create offline password
      .
  3. Select the title you want to read.

Internal notes

  • Mobile device app integration's no longer supported.
  • Desktop application (Windows and Mac) decommissioned in 2020.
  • iOS (phone and tablet) final release 4.5 and technical support ended June 2021.
  • Final Android release 4.5 also ended technical support on June 2021.
Do your best to assist a customer with issues on the legacy version of ProView, but know that we won't process of an update to fix issues. In this case, recommend the customer use the new web application.