IND-031-04 e-filing error

'PrimaryPriorYearPIN' or 'PrimaryPriorYearAGIAmt' in the Return Header must match the e-File database. (value #########, rule IND-031-04).

You'll get this error if the taxpayer's Prior year PIN
or Prior Year AGI
doesn't match the IRS e-File database.

Solution

note

The value in the error message represents the SSN or EIN causing the rejection.

Go to the

screen, in the Electronic Filing
folder.

Check the Prior year taxpayer PIN
and Prior year AGI
for the taxpayer.

If incorrect, correct it, then re-create and retransmit the return.

If correct do one of the following:

Contact the IRS at 800-829-1040 for more information.

Use the Practitioner PIN option.

If you want to set up the Practitioner PIN for all clients:

Select Setup
, then Office Configuration
.

Select the E-Filing
tab.

Select ERO
, then mark the Practitioner PIN Program filer
checkbox.

note

To turn off Practitioner PIN
, clear the checkbox after you've re-transmitted the rejected return.

If you've entered Prior year PIN
or Prior year AGI
on the

screen, you'll need to delete these entries before you can use the Practitioner PIN and for the return to be accepted.