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1040 E-file errors

R0000-504-02 e-file error

Each 'DependentSSN' and the corresponding 'DependentNameControlTxt' that has a value in 'DependentDetail' in the return must match the SSN and Name Control in the e-File database. (value #########, rule R0000-504-02)
note
The value represents the Social Security number of the dependent causing the rejection.
The IRS e-file database includes a name control and Social Security number for each filer. This rejection means that the information sent in the e-file doesn't match what's in the IRS database. This can happen if you enter the wrong name or SSN into UltraTax CS. Otherwise, you may need to contact the IRS or Social Security Administration.

Solution

  1. Make note of the value at the end of the rejection. It can help you find the dependent causing the issue if there's more than 1 dependent on the return.
  2. Go to the General folder.
  3. Select the
    1040
     tab.
  4. Open the
    Dependent information
     statement.
  5. Check the
    SSN
     field for the value mentioned in the error message. Make sure the
    Last Name
     and
    SSN
     are correct for this dependent.
  6. Fix any incorrect information. Then recreate and retransmit the e-file.
  7. If the information is correct:
    • If the dependent has multiple last names, refer to the Individual Name Control section of IRS Publication 4164 for help on how to enter their last name.
    • Otherwise, ask the taxpayer (or legal representative) to contact the Social Security Administration (SSA) at 800.772.1213 to verify the dependent's last name. It can take the SSA up to 10 days to notify the IRS of a correction after they update their files. Afterward, you can resubmit the e-file.
If you can't resolve the rejection, you can bypass the error. You'll need the taxpayer's consent to do so. Bypassing the rejection may result in the IRS disallowing certain credits or exemptions, and a delay of 4 to 6 weeks for return processing (including refund disbursement). To bypass the rejection, go to the ELF screen in the Electronic Filing folder and mark the
Imperfect return indicator (Error Code SEIC-F1040-501-01, R0000-504-02, or F1040SSPR-504 only)
 checkbox.

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