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Troubleshoot CS Professional Suite license application process stuck in a loop

When you install or update a CS Professional Suite program, or if you change your licenses and need to redownload them, you may experience the following problems:
  • A message that the licenses were successfully installed, but the license process starts over from the beginning.
  • The applying licenses window appears to freeze or never finishes.
If this happens, try the following steps to help troubleshoot.

Run as administrator

  1. Right-click the program icon.
    • Select
      Run as administrator
      .
    • If
      Run as administrator
       isn't an option, select
      Properties
      , then the
      Advanced
       tab, and mark
      Run as administrator
      .
  2. Open the program and try to download the licenses again.

Delete previously installed licenses

  1. Open the program and select
    Help
    ,
    About
    , then
    Download Licenses
    .
  2. Mark the checkbox to
    Delete all previous installed licenses
    .
  3. Continue with the license installation process.

Use Task Manager

  1. Open Windows Task Manager.
  2. Select the
    Processes
     tab and stop all setup.exe processes.
  3. Open the program and try to download the licenses again.

Apply manually

You can manually apply licenses by copying license files from the
Tools
 folder to the
Licenses
 folder. Go to the following locations for each application. FileCabinet CS licenses are updated and included with the following product licenses.
  • UltraTax CS: X:\WinCSI\Tools\UTLICYY\Licenses (YY is the year of UltraTax CS you are updating)
  • Practice CS: X:\WinCSI\Tools\PracticeCSLic\Licenses
  • Accounting CS and Workpapers CS: X:\WinCSI\Accounting CS\updates\l<FirmID>.zip\always\licenses
  • Fixed Assets CS: X:\WinCSI\DSW\updates\l<FirmID>.zip\always\licenses
  • ToolBox CS: X:\WinCSI\Tools\ToolBoxCSLic\Licenses
  • Creative Solutions Accounting: X:\WinCSI\Tools\CSALic\Licenses
After you go to the location for the product, follow these steps:
  1. Select
    Edit
    ,
    Select All
    , then
    Edit
    ,
    Copy
    .
  2. Go
    X:\WinCSI\Licenses directory
     and select
    Edit
    , then
    Paste
    .
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