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Error: Unable to start print job when printing

Scenario

You may see this error if client documents contain images.
Error message
Unable to start print job.

Solution 1: Printing different types of print jobs

This error may happen if you select the wrong printer for the print job.
  • If printing a tax return, select a printer in
    File
    ,
    Print Returns
    , then
    Printer
    .
  • If printing mailing labels, select the mailing label you want to print, then select
    Printer
    .

Solution 2: Printing images

  • If the image is jpeg format, save the image as a bitmap image.
  • In UltraTax CS, select
    Help
    ,
    Repair
    , then
    Misc
    . Mark the
    Render printed images in documents without hardware acceleration
    checkbox.

Solution 3: Types of printers

  • If you only use 1 printer, select
    Microsoft Document Image Writer
     or
    UltraTax CS Spool
    . Select
    OK
    , and then change the printer back to your standard printer. Try printing again. If the error persists, you may have to install a newer version of the printer driver. Contact your Qualified Technician to perform these steps.
  • If you're printing to a network or local printer, sometimes installing a 2nd version of the driver locally helps. Point to the IP address of your network printer to resolve this error.

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