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Error: Amounts not printing on forms (OCR-A BT font issue)
Scenario
If the amounts aren't printing on the PA return, the font file used might either be missing or outdated. Wingdings may appear instead. The Pennsylvania Department of Revenue requires the use of the OCR-A BT font on all forms generated by computer application.
Solution
Virtual Office CS Users
- Close out of all Virtual Office CS applications.
- Download and unzip this ZIP file, then run theUltraTax Font Installer.msifile.
- Restart the machine after installing the UltraTax CS fonts.
- Test by previewing and printing Form PA-40.
UltraTax CS
Do the following to delete and reinstall the font file:
- Get a new version of the font file. Download the font file to your computer. Save it to your desktop or another location.noteUnzip thefont.zipfile to access the OCR-A BT font file.
- SelectStart,Control Panel, thenFonts.noteIfFontsisn't available, selectSmall IconsorLarge Iconsfrom the View by list to change the view.
- If the OCR-A BT (ocra.ttf) file is listed in your Font list, delete the file and restart your workstation.
- After rebooting (if needed), go to theFontfolder you downloaded in step 1. There should be 2 font files in this folder.
- Right-click oncsutocra.ttf, then selectInstall.
- After installing the font, restart your workstation and open UltraTax CS to preview or print a client with Form PA-40.
Internal use only
- For VO-Firms if it's fonts, sending the OCR-A BT font fromc:\windows\fontsand having them place in the fonts folder and rebooting also works.
- For Windows Vista, go toStart,Control Panel,Fonts, then selectFile,Install New Font, select the directory where the font resides, select the font, then selectInstall. If File isn't an option in the Control Panel, right-click in the fonts area and selectInstall New Font.
- If OCR-A BT doesn't show up in the Fonts folder, check the registry atHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft|Windows NT\CurrentVersion\Fonts, and delete it there before installing. The system needs to be restarted after the fonts install.