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Printing troubleshooting guidelines for CS Professional Suite

If an error occurs you may not receive the desired output from your printer. Printing issues can arise in a number of different ways. Some examples include (but not limited to):
  • Unable to print from a CS Professional Suite application
  • Print job is offset or skewed
  • Print job is a different or illegible font
  • Print job is missing pages
Through troubleshooting, you can narrow down exactly where the error occurs during the print process. Listed below are printing troubleshooting guidelines.

Step 1: Duplicate the behavior

The first recommended step of printing troubleshooting is to attempt to duplicate the behavior from another source, which can help narrow down the root cause. When attempting to duplicate the behavior, it is important to only change one variable at a time, so it is easier to find the source of the issue.
Scenario 1: Test an application outside of the CS Professional Suite (e.g. Notepad, Microsoft)
  • If you can duplicate the behavior from another application, then you can conclude that the behavior is not limited to CS Professional Suite applications. Contact your qualified IT professional for further troubleshooting.
  • If you can't duplicate the behavior from another application, then continue onto to the next scenario for further troubleshooting.
Scenario 2: Select a different printer when you are in the print dialog of the CS Professional Suite application. If you don't have another physical printer, you can test using a PDF print driver.
  • If you can duplicate the behavior from another printer, then you can conclude that the behavior is not caused by the printer or print driver. Continue onto to the next scenario for further troubleshooting.
  • If you can't duplicate the behavior from another printer, then you can conclude that the behavior is specific to the original printer or print driver. Contact your qualified IT professional to further troubleshoot the original printer or print driver.
Scenario 3: Test another workstation or Windows login
If possible, attempt to duplicate the behavior from another workstation or another Windows profile on the same workstation.
  • If you can duplicate the behavior from another workstation or profile, then you can conclude that the behavior is not specific to the workstation or user profile. If you have duplicated the behavior from another printer as well, then the behavior is likely application-specific.
  • If you can't duplicate the behavior from another workstation or profile, then you can conclude that the behavior is workstation- or user-specific. Possible workstation- or user-specific causes include the Windows print spooler, Windows default print driver, or user-specific application files.

Step 2: Workstation or user profile troubleshooting

If you have attempted the three troubleshooting scenarios above and do not have a resolution, then the issue is likely specific to the workstation, user profile, or application. Listed below are workstation or user profile troubleshooting steps.
Update drivers
  • As part of your regular printer and scanner maintenance, it is vital to have the most up-to-date printer and scanner drivers installed on your workstation. This is especially important if you have recently updated the operating system on your workstation.
  • To make sure your printer and scanner driver is up-to-date, contact your printer and scanner manufacturer.
Disable advanced printing features
  1. Run a search, enter
    devices and printers
    , and select
    Devices and Printers
    .
  2. Right-click the desired printer and choose
    Printer properties
    .
  3. Select the
    Advanced
     tab.
  4. Clear the
    Enable advanced printing features
     checkbox.
  5. Select
    OK
    .
  6. Re-open the application and try to print.
Change Windows default printer driver
  • The print process first sends the desired output to your Windows default print driver. A simple troubleshooting step is to change your default printer in your Windows operating system to an alternate printer.
  • If changing the default Windows print driver resolves the issue, you may try changing back to the default printer to see if the behavior persists.

Step 3: Application troubleshooting

Some applications in the CS Professional Suite have product-specific troubleshooting steps for printing issues. Once you have determined that the printing issue is specific to the application, click on the links below to follow the troubleshoot guidelines for each CS Professional Suite application.

UltraTax CS

There are a number of options within UltraTax CS that affect printing.
  • Configuring print options
    • By default, print options for returns, reports, input screens, watermarks, and client documents can be configured for your office in the
      Setup > Office Configuration > Print Options
       tab.
  • Renaming user control and print control files
    • Close out of UltraTax CS.
    • Navigate to X:\WinCSI\UTYYSys, where X represents the drive where UltraTax CS is installed and YY represents the version of UltraTax CS.
    • Rename the following files (where y is a number that represents the version of UltraTax CS
      • _yUSSPLR.[user]
      • _yUSUMSC.[user]
      • _yUSSPLP.[user]
      • _yUSSPLD.[user]
  • Changing printer driver interaction
    • The interaction of certain print drivers in certain operating systems can affect the printing of documents in UltraTax CS. You may attempt to mark one of the following checkboxes to resolve your print issue. Note these are global settings that affect all users of UltraTax CS.
      • Choose
        Help > Repair > Misc
         tab.
      • Mark one of the following checkboxes:
        • Minimize Printer Driver Interaction
           - Mark this checkbox if each page of a printed tax return, organizer, or other UltraTax CS document is being offset in a different direction during printing. This issue is caused by the interaction of certain printer drivers with certain operating systems.
        • Render Printed Images in Documents without Hardware Acceleration
           - Mark this checkbox if you experience errors while printing custom client documents containing bitmap graphics.
      • Select
        OK
        .
      • Attempt to print from UltraTax CS.
      • If marking a checkbox does not resolve the issue, try marking the other checkbox or both at the same time.
  • If you've ever installed Fixed Assets CS or FileCabinet CS
    • These problems could be caused by either Fixed Assets CS or FileCabinet CS not being properly registered on a machine (and could happen across the network if either application was reinstalled, or moved to a new network location). 
    • Fixed Assets CS:
       Rerun Desktop Setup by choosing
      Start > Run
      , and entering
      X:\WinCSI\DSW\Desktop\Setup.exe
      . Where X is the drive where Fixed Assets CS is installed.
    • FileCabinet CS:
      • Un-register FileCabinet CS by choosing
        Start > Run
        , and entering
        regsvr32 -u X:\WinCSI\Cabinet\cscabsv.dll
        . Where X is the drive where FileCabinet CS is installed.
      • Re-register FileCabinet CS by choosing
        Start > Run
        , and entering
        regsvr32 X:\WinCSI\Cabinet\cscabsv.dll
        .

FileCabinet CS

FileCabinet CS is unique in that not only can you print documents from it, but it also comes with an optional print driver that can be installed in order to print documents to the application. 

Workpapers CS

Workpapers CS comes with an optional print driver that can be installed to print documents to a client’s engagement binder on the Workpapers Dashboard.

This article applies to:

  • Product: UltraTax CS
  • Subject: Print
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