Error 1723: There is a problem with this Windows Installer package.

Scenario

You may find this error in the
UltraTax CS
installation error logs.
Error message
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.

Cause

The Windows permissions for the person running the installation aren't sufficient.

Solution 1: Use Hidden Administrator

  1. Select
    Start
    and search for
    Command Prompt
    .
  2. Right-click
    Command Prompt
    and select
    Run as administrator
    .
  3. Enter
    net user Administrator /active:yes
    and use
    Enter
    .
  4. Sign out of your Windows profile.
  5. Sign back in using the
    Hidden Administrator
    account with your current credentials.
  6. Try the installation again that caused the error.

Solution 2: Set permissions

Ask your IT professional to give you full control over the WinCSI folder and its directories.

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