Error: Couldn't find the required file setup.exe

Scenario

You may get the following error message when installing UltraTax CS or Fixed Assets CS.
Error message
Could not find the required file setup.exe in X:\WinCSI\Tools\UTLicYY.
Could not find the required file setup.exe. Licenses could not be installed.

Cause

You may see one of these errors when the HKEY_LOCAL_MACHINE\Software\Creative Solutions\CSI Tools\Installation registry key has an incorrect path.

Solution

  1. Contact your IT professional and ask them to update the location for the WinCSI folder in the AppPath registry key found in the path HKEY_LOCAL_MACHINE\Software\WOW6432Node\Creative Solutions\CSI Tools\Installation (for 64-bit computers).
  2. Run the installation again.
  3. Open the program and download your licenses.
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