Triva isn't available right now.
Check out the support page for our phone number and hours
Legal
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
Westlaw
Conduct legal research efficiently and confidently using trusted content, proprietary editorial enhancements, and advanced technology.
-
Practical Law
Accelerate how you find answers with powerful generative AI capabilities and the expertise of 650+ attorney editors. With Practical Law, access thousands of expertly maintained how-to guides, templates, checklists, and more across all major practice areas.
Questions? We are here to help
Tax & Accounting
-
Top products for corporations
-
Top products for accounting firms
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
UltraTax CS
Provides a full line of federal, state, and local programs. Save time with tax planning, preparation, and compliance.
-
1040SCAN
Automate work paper preparation and eliminate data entry
Questions? We are here to help
Trade & Supply
Recommended Products
-
Foreign Trade Zone Management
Software that keeps supply chain data in one central location. Optimize operations, connect with external partners, create reports and keep inventory accurate.
-
Indirect Tax
Automate sales and use tax, GST, and VAT compliance. Consolidate multiple country-specific spreadsheets into a single, customizable solution and improve tax filing and return accuracy.
Questions? We are here to help
Risk & Fraud
Recommended Products
-
CLEAR
Search volumes of data with intuitive navigation and simple filtering parameters. Prevent, detect, and investigate crime.
-
Fraud Detect
Identify patterns of potentially fraudulent behavior with actionable analytics and protect resources and program integrity.
-
ID Risk Analytics
Analyze data to detect, prevent, and mitigate fraud. Focus investigation resources on the highest risks and protect programs by reducing improper payments.
Questions? We are here to help
News & Media
Recommended Products
-
Reuters Connect
Around the globe, with unmatched speed and scale, Reuters Connect gives you the power to serve your audiences in a whole new way.
-
Reuters Plus - Content Studio
Reuters Plus, the commercial content studio at the heart of Reuters, builds campaign content that helps you to connect with your audiences in meaningful and hyper-targeted ways.
-
Reuters.com Platform
Reuters.com provides readers with a rich, immersive multimedia experience when accessing the latest fast-moving global news and in-depth reporting.
Questions? We are here to help
Books
Recommended Products
-
What's new in legal products
Shop our latest titles
-
Shop tax customer favorites
ProView Quickfinder favorite libraries
Questions? We are here to help
Developers
-
APIs by industry
-
Related sites
-
United States Support
-
International support
-
New releases
-
Join a TR community
-
Free trials & demos
Important questions and concerns about the upgrade
Use the questions and concerns listed here if you have issues with your Thomson Reuters Account upgrade.
- I have multiple portals I need to login to; how do I do this if I only have 1 email address?
- Visit the Access multiple portals with a Thomson Reuters Account topic for more information.
- I have multiple Thomson Reuters Accounts for NetStaff CS and/or NetClient CS. When I attempt to access my second account, it takes me into my first account.
- Both accounts cannot be accessed at the same time within the same browser. You must sign out of your first account prior to signing in to your second account. Otherwise, you must use two different browsers to access both accounts at the same time.
- I’m a Virtual Office CS Microsoft Exchange user, I can’t access my email to retrieve a new password.
- Please contact Support for assistance. Once authenticated, please consider setting up a secondary authentication method (Text Message, etc.) via your Manage Thomson Reuters Account page.
- When attempting to launch Accounting CS Client Access, I receive the message “The HTTP request did not return a successful status code.”
- Verify you have logged into both your NetStaff CS account AND your NetClient CS account with two unique Thomson Reuters Accounts, one for the NetClient CS account and one for the NetStaff CS account. When launching Accounting CS Client Access, login with your Thomson Reuters Account associated with your NetClient CS user who has access to Accounting CS Client Access.
- I’m signing into my CS Professional Suite desktop application and not being prompted for the new Thomson Reuters Account.
- Desktop applications will not present the new Thomson Reuters Account sign in experience until firms have downloaded the updated application (either via CS Web or CS Connect) once those applications are made available.
- Applications currently available for web download include: Accounting CS, Workpapers CS, Practice CS, and FileCabinet CS.
This article applies to:
- Product: Virtual Office CS