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Allow the Citrix ICA client to access your local disk

If you're having issues with the Citrix ICA security setting when running applications in the Virtual Office CS or SaaS environment, you need to edit the
webica.ini
 file to force the ICA client security setting to allow access. The location of webica.ini varies by the version of Citrix installed on the computer.
When opening applications on Virtual Office CS you may get the message
Security Warning, An online application is attempting to access information on a device attached to your computer. Block access or Permit use
. Select
Permit
 to go to the local drives on your computer. You can also mark
Do not ask me again for this site
.
When trying to export or save a file to your local workstation you may receive the error
Application does not have permission to create new files in the destination directory. Please enter a new path or correct the permissions
. Try the following steps or create a folder on the C: drive and export or save the file there.

Identify the version of Citrix

Having the wrong version of Citrix installed on a computer can cause various problems, including session drops, inability to connect, and more. To verify that the correct version of Citrix is installed on a computer, follow these steps.
On Windows 10:
  1. Select the Start menu, then
    Settings
    .
  2. Select
    System
    , then
    Apps & Features
    .
  3. There should be 2 items listed:
    VO Citrix version 14.4.1000
     and
    Citrix Workspace
    .

Set file access

  1. Open an application in the Virtual Office CS or SaaS environment.
  2. Right-click the Citrix Workspace icon in the system tray and select
    Connection Center
    , then
    Preferences
    .
  3. In the
    File Access
     tab, make sure
    Read and write
     is selected.

Modify User Account Control (UAC)

  1. Close all applications running in the Virtual Office CS or SaaS environment.
  2. Determine whether user account control is on or off. On Windows 10, select
    Start
    , then
    Control Panel
    . In the search field enter
    uac
    , then select
    Change User Account Control settings
    . If the toggle is set to
    Never notify
    , user account control is off. If the toggle is at any other setting, user account control is on. If user account control is on, skip to step 4.
  3. If user account control is OFF:
    1. Open Windows Explorer and go to the appropriate folder.
      • Citrix ICA Client 10.0 or lower
        : Go to
        C:\Windows\AppData
        .
      • Citrix ICA Client 10.1 or higher
        : Go to
        C:\Users\\AppData\Roaming\ICAClient
        .
    2. Double-click
      webica.ini
       and open it in Notepad.
    3. You need to change the value of
      GlobalSecurityAccess
      . You have 2 options:
      • Change the value to 405 to allow access to local drives, or
      • Change the value to -1 to enable the file access security prompt to appear when the user opens applications through Virtual Office CS or SaaS.
    4. Save
      webica.ini
      .
  4. If user account control is ON
    , you need to manually create the webica.ini file by following these steps.
    1. Right-click the desktop, select
      New
      , then
      Text Document
      , and name the file
      webica.txt
      .
    2. Double-click the file to open it in Notepad.
    3. Copy the following 2 lines of text and paste them into the file.
      [Access]
      GlobalSecurityAccess=405
    4. Open Windows Explorer and select
      Tools
      , then
      Folder Options
      .
    5. Select the
      View
       tab and make sure the
      Hide extensions for known file types
       checkbox is cleared.
    6. On the desktop, right-click the file, select
      Rename
      , and change the file extension from TXT to
      INI
      .
    7. Copy the file and paste it into the
      C:\Windows
       folder.

This article applies to:

  • Product: Virtual Office CS
  • Subject: Citrix
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