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PDF files appear blank when viewed on a Mac
Adobe PDF files appear blank when viewed on a Mac with OS 10.7 Lion or with Safari version 5.1. You may receive the message “plug-in missing.” This issue can impact the viewing of Web Organizers and returns delivered to your private client portals.
This is a known Adobe issue with OS 10.7 (Lion).
Adobe Reader plug-in and Acrobat plug-in are not compatible with the Safari 5.1 browser, which will ship with Mac OS X 10.7 and for 10.6 in July 2011. Adobe Reader and Acrobat will continue to work as standalone applications on Mac OS X 10.7 and 10.6, and will render PDF documents outside of the browser. In addition, Safari 5.1 makes PDF documents natively. However, the Adobe Reader and Acrobat plug-ins won’t function as expected in LiveCycle and Acrobat workflows that need either plug-in to render PDF documents in Safari 5.1.
Recommendation to customers
For Acrobat customers who use functionality like forms, digital signatures, portfolios, guides, 3D, extended PDFs and rights management, and who need the Acrobat plug-in to render PDF documents in the Safari browser, Adobe recommends that you continue to use Safari 5.0.x and Mac OS X 10.6. We’ll give updates as we continue to investigate this issue.
Using a mobile device, Document Presentation files can be viewed using the NetClient CS mobile app. The download is available for Apple, Android, and Kindle devices.