Troubleshoot portals not loading properly

If your NetStaff CS or NetClient CS portals just spin, don't load properly, or won't allow you to sign in, try the following troubleshooting steps:
  • Try a different browser.
  • Make sure you're using a supported browser. Refer to NetClient CS System Requirements for more information.
  • Delete browsing and download history, cookies, cached images and files. This can help clear saved passwords and login information that you need to clear if the browser is trying to automatically sign you in to a portal.
    • Google Chrome
      1. Open Chrome.
      2. On your browser toolbar, select the Chrome menu (three horizontal lines icon in the upper-right corner of the browser).
      3. Select
        More tools
        , then
        Clear browsing data
        .
      4. In the Clear browsing data window, mark the checkboxes for
        Browsing history
        ,
        Download history
        ,
        Cookies and other site and plugin data
        , and
        Cached images and files
        .
      5. Use the menu to select the amount of data that you want to delete. Select
        the beginning of time
        to delete everything.
      6. Select
        Clear browsing data
        .
    • Mozilla Firefox
      1. In Mozilla FireFox, select
        Menu
        .
      2. Select
        History
        , then
        Clear Recent History...
        .
      3. In the Clear Recent History window, select a range to clear in the
        Time range to clear:
        dropdown.
      4. Next to
        Details
        , select the down arrow and mark the checkboxes for
        Browsing & Download History
        ,
        Form & Search History
        ,
        Cookies
        , and
        Cache
        .
      5. Select
        Clear Now
        .
    • Microsoft Edge
      1. In Microsoft Edge, select the
        Hub
        icon.
      2. Select the
        History
        icon, then
        Clear all history
        .
      3. In the Clear browsing data window, mark the checkboxes for
        Browsing history
        ,
        Cookies and saved website data
        ,
        Cached data and files
        , and
        Download history
        .
      4. Select
        Clear
        .
  • Restore your browser defaults.
  • Check your internet connection.
  • Add netlinksolution.com as a trusted site.
  • Reload the Java plugin.
  • Try a different workstation.
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