Download and upload files in File Exchange

Learn about size limits and troubleshooting when downloading and uploading files in File Exchange.

Size limit of files

  • You can upload files of up to 2 gigabytes (GB).
  • When uploading multiple files, each file can be up to 2 GB.

Troubleshooting when downloading and uploading files

Slowness when uploading or downloading files
  • The duration of a download or upload depends on the size of the file and the speed of your internet connection.
  • To minimize the duration, consider reducing the size of your files by using compressed ZIP files.
  • It might also help to download or upload files early in the morning or late in the evening to avoid high volumes of internet traffic that might affect your internet service provider.
  • Also, if you are using a modem, consider upgrading to a DSL, cable modem, or T1 connection.
Cannot view files
  • Delete your temporary internet files or cache files and then try to view the files again.
File is missing or empty message during an upload
  • If you are typing the file name, make sure the location and name are correct.
  • Browse to the file by selecting
    Select Files
    .
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