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VO and SaaS

Virtual Office CS and SaaS performance and speed

Sign-in times, as well as data entry and general application performance, are largely dependent on connection latency and bandwidth. You'll want to limit unnecessary bandwidth-intensive processes in your office (for example, internet radio or streaming video) to avoid compromising the quality of your communication with the Virtual Office CS server.
While most websites are static and usually unaffected by intermittent connection fluctuations, Virtual Office CS applications through Citrix need a persistent connection and are much more sensitive to internet issues that would otherwise go unnoticed. Your qualified IT professional and our Support team can help with running connection tests to help pinpoint possible network connectivity issues.
If data entry is slow in Virtual Office CS applications, but connection latency and bandwidth appear fine, performance issues may be caused by interference from antivirus or other third-party applications, or by certain firewall settings. Firewalls and antivirus applications have many different settings that can impact performance.
For example, if exclusions aren't set for local Citrix files and folders, the active scanning of the antivirus application may degrade performance. Consult with a qualified IT professional to maximize settings for your environment.

This article applies to:

  • Product: Virtual Office CS
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