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Errors

Error: Failed to install Microsoft Visual C++ Redistributable Package

Scenario

You may get the following error message when installing or updating some CS Professional Suite applications.
Error message
Failed to install Microsoft Visual C++ YYYY Redistributable Package, where YYYY is the version of Visual C++.
Microsoft Visual C++ failed to install.

Solution 1: Re-install the package

Follow these steps if you receive the error when installing the application.
  1. Try repairing the versions of Microsoft Visual C++ referenced in the error message.
  2. Uninstall all versions of Microsoft Visual C++ referenced in the error message.
  3. Reinstall Visual C++ by running the desktop setup or reinstalling the application.
    • Go to
      X:\WinCSI\Workpapers CS\Desktop\
       and run the
      Setup.exe
       file.

Solution 2: Update Accounting CS or Workpapers CS

  1. Close Accounting CS or Workpapers CS.
  2. Go to
    Control Panel
     and select
    Programs and Features
    .
  3. Uninstall all Visual C++ items for 2013 and 2015 versions.
  4. Restart the computer.
  5. Download the Microsoft Visual C++ redistributable package.
  6. Go to the following locations:
    WINCSI\Workpapers CS\Desktop\MSI\VC2013\
     and
    WINCSI\Accounting CS\Desktop\MSI\VC2015\
  7. Replace the appropriate year's
    vcredist_x86.exe
     (from Step 5) into the associated year's folder.
  8. Apply the update or install again.
If the previous steps don't fix the problem, turn off the antivirus and firewall and rerun desktop setup.

This article applies to:

  • Product: Workpapers CS
  • Subject: Install