Error: You need to create a Microsoft Outlook profile

Scenario

You may get the following error message:
Error message
You need to create a Microsoft Outlook profile. In Microsoft Windows, go to the Control Panel and open Mail. Click Show Profiles, and then click Add.

Cause

These messages appear if the program encounters an error and attempts to send the error diagnostic to the CS Professional Suite Development team to help us improve the application. If you don't have an Outlook profile or default email client setup, the program is unable to attach the error message to an email.

Solution

  1. Select
    OK
    to close the window.
  2. A 2nd error message may appear with details about the specific problem your program encountered.
  3. If you experience the error repeatedly, search for troubleshooting steps in Help and Support or contact our Support team for assistance and provide them with the details of the error message.