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Update

CS Connect error: No new updates available

The licensee of your firm should receive an email when there's an update available for Accounting CS. When you open Accounting CS for the 1st time after we make an update available, you'll get a notification that tells you this update is available.

Scenario

You may get the following error message when you try to retrieve an update.
Error message
No new updates are available.

Solution 1: Run as administrator

  1. Close Accounting CS.
  2. Right-click
    Accounting CS
     and select
    Properties
     from the context menu.
  3. On the
    Compatibility
     tab, mark the
    Run this program as an administrator
     checkbox.
  4. Select
    Apply
    , then
    OK
    .
  5. Open Accounting CS.
  6. Select
    File
    , and
    CS Connect
    .
  7. Mark the
    Retrieve available updates
     checkbox.
  8. Select
    Call Now
    .

Solution 2: Retrieve licenses

The 1st quarter update of the year (after March 1) requires that you have renewed licenses before you can retrieve the update.
  1. Select
    File
    , then
    CS Connect
    .
  2. Clear the
    Retrieve available updates
     checkbox.
  3. Mark the
    Retrieve licenses
     checkbox.
  4. Select
    Call Now
     and then follow the instructions to retrieve and install your updated licenses.
  5. After Accounting CS opens again, select
    Help
    , then
    About
    .
  6. Verify that the
    Expires
     column has dates in the next year.
  7. Close the
    About
     window.
  8. Select
    File
    , then
    CS Connect
    .
  9. Mark the
    Retrieve available updates
     checkbox.
  10. Select
    Call Now
    .

Solution 3: Remove expired licenses

If you didn't renew 1 or more Accounting CS licenses, use these steps to remove the expired license file.
  1. Close Accounting CS.
  2. Go to
    X:\WinCSI\Licenses
  3. Find files that begin with the letter A and rename them to contain "old."
  4. Open Accounting CS.
  5. Select
    OK
     to bypass the messages.
  6. Sign in to the application as you normally would.
  7. Select
    File
    , then
    CS Connect
    .
  8. Follow the steps in the preceding section to retrieve your license files again.

Solution 4: Remove trial licenses

In some situations, trial licenses may interfere with the update retrieval process.
  1. Select
    Help
    , then
    About
    .
  2. In the
    Type
     column, note which products have a Trial type.
  3. Select
    Trial Licenses
    .
  4. Clear the checkboxes for any products listed as having a Trial license type.
  5. Close the open windows.
  6. Select
    File
    , then
    CS Connect
    .
  7. Mark the
    Retrieve available updates
     checkbox.
  8. Select
    Call Now
    .

This article applies to:

  • Product: Accounting CS
  • Subject: Install, Setup