Error: License download failed - firm ID and PIN do not match our records

You'll need to enter your firm's license PIN to download and install the licenses to your applications. Entering an invalid PIN causes the license download to fail and you'll get an error.
If you enter the wrong PIN, you'll get the following error message:
"The Firm ID and PIN entered do not match our records. Please verify and try again."

Update your PIN

  • By default, your license PIN is your firm's ZIP Code.
  • Your firm's Licensee or Delegate needs to update your license PIN from the default. To do so, complete the steps in the following section,
    Change or review your license PIN
    .

Use your firm's PIN

  • You'll use the same PIN in each application you're licensed for.
  • If you have the incorrect PIN, contact your firm's licensee or delegate to get the right one.
  • If you use Virtual Office CS, you'll need a license PIN for applications you've installed locally.
  • If you use UltraTax CS, you'll need a license PIN for all versions of UltraTax CS you're licensed for, and you'll need to update your license PIN to complete the installation of 2017 UltraTax CS.