Tax codes not displaying

The tax codes might not show or they'll be blank when you do 1 or more of the following:
  • Go to the
    Tax Codes
    screen for a client.
  • Review a Tax code column at
    Actions
    then
    Enter Trial Balance
    .
  • Print the Tax Code Grouping Report.
You can do the following to resolve this issue:

Verify the application version

Select
Help
then
About
and note the number in the Version column in the grid. Compare this version number to the latest program version available.

Change your posting period

  1. Select
    Actions
    then
    Change Posting Period
    and select a period in the prior year.
  2. Select
    Actions
    then
    Change Posting Period
    again and change the posting period back to the current year.
  3. Select
    Setup
    then
    Tax Codes
    and verify the tax codes display.

Add prior years for the client

Do the following if you can't change the posting period to the prior year:
  1. Select
    Setup
    ,
    Clients
    , then the
    Accounting Information
    tab.
  2. Select
    Edit Dates
    then
    Add Prior Year
    .
  3. Select
    Enter
    to save your changes.
  4. Select
    Actions
    then
    Change Posting Period
    and select a period in the prior year.
  5. Select
    Actions
    then
    Change Posting Period
    again and change the posting period back to the current year.
  6. Select
    Setup
    then
    Tax Codes
    and verify the tax codes display.

Toggle the entity type

  1. Select
    Setup
    ,
    Clients
    , then the
    Accounting Information
    tab.
  2. Change the Entity type to a different selection.
  3. Select
    Enter
    to save your changes.
  4. Select
    Edit
    to modify the client and change the entity type back to the original selection.
  5. Select
    Setup
    then
    Tax Codes
    and verify the tax codes display.